Job Description
Job Description
About the Role:
The Housekeeper Manager is responsible for overseeing the daily operations of the housekeeping department to ensure a clean, safe, and welcoming environment for all guests and staff. This role involves managing a team of housekeeping staff, coordinating schedules, and maintaining high standards of cleanliness and organization throughout the facility. The Housekeeper Manager will also handle inventory management of cleaning supplies, ensuring that all necessary materials are stocked and used efficiently. Additionally, this position requires resolving conflicts within the team and fostering a positive, productive work environment. Ultimately, the Housekeeper Manager plays a critical role in enhancing guest satisfaction and operational excellence through effective leadership and meticulous attention to detail.
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience in housekeeping or janitorial services, with at least 2 years in a supervisory role.
- Knowledge of cleaning supplies, equipment, and safety standards.
- Strong organizational and leadership skills.
- Excellent communication and conflict resolution abilities.
Preferred Qualifications:
- Certification in hospitality management or related field.
- Experience with inventory management software.
- Training experience or certification in team leadership.
- Familiarity with OSHA regulations and workplace safety standards.
- Previous experience managing housekeeping in a hotel, resort, or similar environment.
Responsibilities:
- Supervise and coordinate the daily activities of housekeeping staff to maintain cleanliness standards.
- Manage inventory of cleaning supplies, ordering and restocking as necessary to avoid shortages.
- Train new and existing team members on cleaning procedures, safety protocols, and customer service.
- Address and resolve conflicts or issues among staff promptly and professionally.
- Conduct regular inspections of guest rooms and public areas to ensure compliance with quality standards.
- Prepare and maintain reports related to housekeeping operations, including staffing, inventory, and maintenance needs.
- Collaborate with other departments to support overall facility operations and guest satisfaction.
Skills:
The required skills such as Cleaning Supplies Inventory, Team Training, and Conflict Resolution are integral to the Housekeeper Manager's daily responsibilities. Managing cleaning supplies inventory ensures that the team has the necessary materials to maintain cleanliness without interruption, which requires attention to detail and organizational skills. Team Training is essential for maintaining consistent cleaning standards and safety practices, enabling the manager to develop staff capabilities and improve overall performance. Conflict Resolution skills are used to address interpersonal issues within the team promptly, fostering a harmonious work environment and minimizing disruptions. Additionally, these skills collectively support the manager in leading a motivated, efficient team that upholds the facility's quality and guest satisfaction standards.
Physical Requirements (ADA-Compliant)
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Ability to stand and walk for extended periods throughout the restaurant and hotel service areas
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Ability to lift, carry, push, or pull items weighing up to approximately 30 pounds, with or without reasonable accommodation
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Ability to bend, reach, twist, and move throughout the entire hotel
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Ability to communicate effectively with guests, staff, and hotel leadership
The employer is committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of this position.
Work Environment
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Fast-paced hotel environment
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Moderate to high noise levels
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Indoor setting with frequent guest interaction
Equal Employment Opportunity Statement
The Warwick Denver are equal opportunity employers. We value diversity and inclusion and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. Qualified applicants with disabilities are encouraged to apply.
Compensation: $62,000- $73,000 annually DOE
Benefits:
Medical, Dental & Vision
Sick Time 1 hour for every 40 hours worked max of 48 hours
Paid Vacation
Paid Holidays (11)
Hotel Discounts
I