Job Description
Job Description
We are looking for a calm, reliable Front of House Manager who can lead under pressure, enforce standards consistently, solve problems in real time, and continuously improve how the floor operates.
This is a hands-on leadership role, not a desk position. You will be on the floor, in the action, setting the tone during weekends, holidays, and peak service periods.
What You Will Do:
- Lead and direct FOH teams during fast-paced, high-volume service
- Set and enforce clear service, cleanliness, and hospitality standards—every shift
- Identify operational issues quickly and implement practical solutions
- Make real-time decisions during service to protect flow, pace, and guest experience
- Address performance issues directly, professionally, and promptly
- Coordinate closely with BOH leadership to maintain smooth pacing and communication
- Handle guest concerns calmly, confidently, and decisively
- Open and close shifts; manage cash handling and controls with accuracy
- Train, coach, and develop staff while holding them accountable to expectations
- Maintain composure and control during pressure, rushes, and unexpected challenges
- Continuously look for smarter, more efficient ways to run the floor without compromising standards
What We Are Looking For:
- Proven experience leading a FOH team in a busy, high-volume restaurant
- Strong problem-solving skills and the ability to think clearly under pressure
- Demonstrated ability to stay calm, focused, and decisive during rushes
- Comfortable giving clear, direct feedback without avoidance or hostility
- Highly reliable, punctual, and consistent in execution
- Strong judgment, ownership mentality, and follow-through
- Availability for weekends, holidays, and peak shifts
- A leader who values standards, structure, and accountability
- Self-motivated, proactive, and relentlessly goal-oriented
- Able to meet and exceed sales, labor, and cost goals through strong planning and execution
This Role Is Not a Fit If You:
- Avoid conflict or struggle with difficult conversations
- Freeze or escalate when problems arise during service
- Prefer weekday-only or low-intensity schedules
- Need constant reassurance or validation
- Become reactive, emotional, or overwhelmed during busy service
- Want a title without hands-on responsibility
- Expect systems to be perfect instead of improving them
- Believe standards should “flex” based on mood or staffing
What We Offer:
- Competitive pay range based on experience and performance
- Career growth within a rapidly expanding hospitality group
- A high-standards, supportive culture built on excellence, integrity, teamwork, and results
- Opportunity to contribute meaningfully to operations, systems, and guest experience
Company DescriptionThunderbird Café is a top-rated local restaurant, known for our welcoming atmosphere, delicious food, and friendly service. We’re more than just a place to eat—we’re a community where guests feel at home and our team members take pride in creating memorable experiences.
Company Description
Thunderbird Café is a top-rated local restaurant, known for our welcoming atmosphere, delicious food, and friendly service. We’re more than just a place to eat—we’re a community where guests feel at home and our team members take pride in creating memorable experiences.