Job Description
Job DescriptionDIN TAI FUNG RESTAURANTS
LOCATION: 700 SW 5th Ave, Portland, OR 97204 (Pioneer Place)
SALARY RANGE FOR SERVICE MANAGER II: $80,800 $101,000 annual salary
BENEFITS FOR SERVICE MANAGER II:
- Competitive Pay & Benefits
- Employer Contribution for individuals and eligible dependents' medical insurance
- Dental, Vision, and Life Insurance
- Health Savings Account (HSA)
- Commuter Spending Accounts
- 401(k) Plan with company match
- Employee Assistance Program
- Discounts through BenefitHub
- Employee Meal Discounts
- Opportunities for growth; we love promoting within!
JOB PURPOSE:
The Service Manager is responsible for overseeing the daily performance of the greeter and server teams to ensure exceptional guest experiences. They uphold brand standards, maintain service excellence, and foster a positive, professional work environment aligned with our company's mission, values, and service vision.
JOB RESPONSIBILITIES:
- Ensure greeters and servers deliver a consistent, welcoming guest experience. Maintain brand standards at the door and table, ensuring smooth transitions from arrival to seating to service.
- Train and coach servers and greeters for performance excellence. Model company values and standards in all interactions.
- Set clear goals for the greeter and server teams. Monitor performance, deliver feedback, recognize outstanding contributions, and administer corrective actions when necessary.
- Partner with other FOH leadership to maximize server-driven sales (e.g., upselling strategies) and manage labor costs. Manage call-outs and shift coverage while maintaining service excellence.
- Assist with FOH inventory (menus, server tools, POS supplies) and communicate needs proactively.
JOB REQUIREMENTS FOR SERVICE MANAGER II:
- High school diploma or equivalent
- 5+ years restaurant experience in casual or upscale casual dining
- Standing long hours
- Lifting 20+ lbs
- Hot and cold temperature exposure"
PREFERRED QUALIFICATIONS:
- 1+ years of restaurant lead or supervisory experience preferred