Administrator & Registration Specialist

Job Description

Job DescriptionBenefits:

• 401(k) matching
• Health insurance
• Paid time off

Job Summary
We are seeking a friendly, organized, and customer-focused Administrator & Registration Specialist to join our swim school team. In this role, you will be one of the primary points of contact for our families, providing exceptional customer service while assisting with student registration, scheduling, and day-to-day administrative operations. The ideal candidate enjoys working with children and families, is highly organized, learns quickly, and thrives in a fast-paced environment.

This position requires working at both of our Westchester locations (Mamaroneck and West Harrison), approximately 1015 minutes apart. Candidates must have reliable transportation and be able to travel between locations as needed.

Responsibilities

• Provide exceptional customer service to clients and families in person, by phone, and via email.
• Respond to customer inquiries and assist with registration and account management.
• Schedule swim lessons and appointments.
• Maintain accurate client records and process payments.
• Manage incoming and outgoing correspondence.
• Assist with the day-to-day operations and general oversight of the facility.
• Provide front desk coverage as needed.

Qualifications

• Friendly, professional, and solution-oriented with a commitment to providing exceptional customer service.
• Bachelor's degree preferred; Associate's degree accepted.
• Previous administrative experience preferred.
• Minimum of two years of customer service and/or receptionist experience required.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficient with computers, Google Workspace (Docs & Sheets), and scheduling software.
• Quick learner with the ability to understand and apply registration policies and procedures.
• Ability to multitask and thrive in a fast-paced environment.
• Experience with Jackrabbit or similar registration software is a plus.
• Bilingual in English and Spanish is preferred but not required.