Job Description
Job DescriptionBenefits:
- Opportunity for advancement
- Training & development
- 401(k) matching
- Employee discounts
Customer Success & Enrollment Specialist
Reports To
Director of Operations
About Soccer Shots Sacramento
Soccer Shots Sacramento is the Greater Sacramento area's #1 children's soccer program, serving more than 5,000 children annually through partnerships with schools, childcare centers, parks, and community organizations throughout Sacramento, Yolo, Placer, and El Dorado Counties.
Locally owned and operated since 2014, our mission is to positively impact children's lives through soccer by building character, confidence, and life skills.
Position Overview
Soccer Shots Sacramento is seeking a Customer Success & Enrollment Specialist to join our growing team.
This role serves as the primary point of contact for families and plays a critical role in creating an exceptional customer experience. You will assist parents with registrations, answer questions, resolve concerns, communicate program information, and help families find the right Soccer Shots experience for their child.
This role is ideal for someone who enjoys helping people, solving problems, staying organized, and building relationships with families.
A successful team member responds promptly to parent inquiries, takes ownership of challenges, helps families navigate enrollment decisions, and creates positive experiences for every family interaction.
This is an office based position that works closely with families, schools, and team members through phone, email, and administrative support.
Work Location
This position is based in our Citrus Heights, CA office and is not a remote position.
Responsibilities
Customer Service
Serve as the primary point of contact for parents and caregivers
Answer incoming phone calls and respond to emails in a timely, professional, and friendly manner
Assist families with registrations, transfers, make ups, account updates, and general program questions
Resolve customer concerns with empathy, professionalism, and a solutions oriented mindset
Enrollment Support
Help prospective families identify the best Soccer Shots program for their child
Assist families with registration, transfers, waitlists, and enrollment questions
Follow up with prospective families who have expressed interest in Soccer Shots programs
Communicate program availability, season launches, and registration deadlines to families
Administrative Support
Maintain accurate customer records within company systems
Process registration updates, transfers, withdrawals, and account changes
Prepare and distribute parent communications and seasonal announcements
Support seasonal program launches by helping ensure schedules, registrations, and communications are accurate
Identify recurring parent questions or operational challenges and recommend improvements
Team Support
Assist with occasional Saturday events, registration support, and promotional activities
Collaborate with coaches, coordinators, and leadership team members to ensure families receive exceptional service
Contribute to a positive, accountable, and team oriented culture
Qualifications
Required
Excellent verbal and written communication skills
Strong organizational and time management abilities
High attention to detail
Ability to prioritize effectively and manage multiple responsibilities
Comfortable speaking with customers on the phone and building rapport through conversation
Proficiency with Google Workspace including Gmail, Docs, Sheets, and Calendar
Demonstrated ability to leverage AI tools (such as ChatGPT) and other technology platforms to improve productivity, communication quality, organization, and problem solving
Positive attitude and strong customer service orientation
Ability to remain calm and professional during challenging situations
Teachable with a growth mindset
Preferred
Experience in customer service, hospitality, retail leadership, office administration, education administration, customer success, or related fields
Experience working with families and children
Our Core Values
We Care
We Own It
We Are Stronger Together
Compensation
$21 to $23 per hour depending on experience and qualifications.
Schedule
Approximately 25 hours per week
Monday through Friday, 8:00 AM to 1:00 PM
Up to two Saturday mornings per month during active program seasons
Additional hours may occasionally be required during peak registration periods, seasonal launches, and special events
Benefits
California Paid Sick Leave
401(k) eligibility after 1,000 hours worked in accordance with plan requirements
Office closed on the following holidays:
Memorial Day
Independence Day
Labor Day
Thanksgiving (Wednesday through Friday)
Christmas and New Year's Break (approximately 9 days)
Presidents' Day
Physical Requirements
Primarily office-based work environment
Extended periods of sitting, computer use, and phone communication
Ability to occasionally lift up to 25 pounds
Ability to use standard office equipment
Equal Opportunity Employer
Soccer Shots is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs.