Call Center Representative/Customer Service

Job Description

Job Description

SUMMARY:

This is a full-time position at our Lake Worth office.

• Mostly computers and phones
• We are a small professional services firm
• Casual office atmosphere
• High energy and fast paced

OVERVIEW:

Using a computer and phones, the primary responsibilities of this position are to: keep track of the status and schedules of multiple concurrent jobs; allocate proper resources to jobs that are behind schedule; answer customer inquiries pertaining to services offered by our company; complete customer orders online; resolve customer complaints.

You will be on the computer and on the phone talking to customers most of the day -- if this is not a good fit for you, please do not pursue. This position is located in Lake Worth, TX 76135 (north-west Fort Worth area) at our physical office.

You must be: detail oriented; excellent at taking notes and recording conversations; capable of following through with multiple stakeholders simultaneously; able to accurately multi-task at a fast pace.

TYPICAL JOB DUTIES:

• On computer and phone for extended time periods.
• Provide technical assistance with customers.
• Track customer issues and resolutions.
• Interact with the customers on phone and/or by email.
• Interact with office staff to help solve problems and provide a cohesive office environment.
• Able to think on your own and troubleshoot problems effectively and timely.
• Maintain current working knowledge of features and benefits of services sold by the Company.
• Maintain a professional image on the phone as a Company representative.
• Develop and maintain a positive working relationship with Company's clients.
• Memorize, understand, and convey the Company Vision statement to all customers.
• Place orders for customers, and follow up and advise the customer of the status of their orders on a timely basis.
• Contributes to team effort by completing other duties as assigned.

This list is not inclusive of the total scope of job functions to be performed. Duties and responsibilities may be added, deleted, or modified at any time.

REQUIRED SKILLS:

• Excellent customer service skills and ability to exhibit a friendly attitude over the phone.
• Excellent problem solving, troubleshooting and critical thinking skills.
• Excellent listening skills and the ability to ask probing questions and understand concerns
• People skills
• Multi-line Phone skills
• Ability to type 45+ words per minute
• High Energy "Can Do" Attitude
• Must be able to multitask at a fast pace
• Attention to timelines and budget
• Ability to learn and navigate new computer software quickly
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
• Strong work ethic and self-starter, able to effectively manage multiple priorities within a fast-paced work environment

EDUCATION REQUIREMENTS:

• High School diploma or equivalent required
• Associates degree, not necessary but preferred

EXPERIENCE REQUIREMENTS:

One to two years minimum related experience and/or training in a related field or environment.

COMPENSATION:

Depends on experience.

Company DescriptionSmall engineering firm with nationwide clients.

Company Description

Small engineering firm with nationwide clients.