Job Description
Job Description
Western Container
Customer Service Representative
We Don't Just Sell Products – We Provide Solutions
Are you great working with customers and take pride in your organizational skills? Are you looking for a collaborative work environment that will value your initiative and problem-solving skills? Are you the kind of person that leaves no loose ends when it comes to customer service?
Western Container Corporation is on a mission to deliver exceptional customer service while producing high-quality products. We're looking for a dedicated Customer Service Representative to join our team, playing a vital role in ensuring a seamless experience for our customers from order entry to shipping, and beyond.
If you are looking for a full-time, 1st shift customer service position with a supportive company, read on!
What You Will Do: Key Responsibilities/Duties:
- Maintain customer pricing using computers and appropriate software.
- Confer with customers by telephone, email, or in person to provide accurate information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Record accurate details of inquiries to ensure the customers' needs are being met 100%.
- Keep accurate and timely records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, working with accounting to refunding money, or adjusting bills as needed. Follow up with the customer within 48 hours to ensure satisfaction with resolve of the complaint.
- Collaborate with Plant Manager, Assistant Plant Manager, Quality Manager, and President in coordinating customer orders and bringing disputes to resolution. Take ownership and bring forward solutions to ensure the best possible outcome for the customer, while ensuring the integrity and reputation of the company.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems and to ensure the integrity of the company's promises to its stakeholders.
- Examine shipment contents and compare them with records, such as manifests, invoices, or orders, to verify accuracy.
- Prepare documents, such as work orders, or shipping orders, to route materials appropriately.
- Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications. Continue customer updates during the resolution of any problem to establish a positive, on-going relationship.
What You Need:
- High school diploma or GED required. (Associate degree in a business field is even better).
- One-month related experience and/or training, or equivalent combination of education and experience.
- Proficiency in Microsoft Office Suites (Outlook, Word, Excel).
- Strong written and oral communication skills.
- Strong attention to details.
- Comfortable being the face of the company.
Why Choose Western Container?
- Opportunity to play a central, customer-facing role in a manufacturing company with impact across sales and operations.
- Be part of a collaborative team environment that values problem-solving and initiative.
- Gain cross-functional exposure with leadership and plant management in a supportive, growth-oriented setting.
If you're enthusiastic about providing exceptional customer service and thrive in a collaborative environment, we want to hear from you! Join the Western Container team and apply now! We look forward to hearing from you.
Salary: 18:50/hour
EOE