Job Description
Job Description
Job Description Overview
CERTIFIED Enterprise Inc is a leading provider of recycling and waste solutions services. Certified Waste Solutions is searching for an experienced Customer Services Supervisor to be responsible for overseeing the daily operations of the customer service department.
We are seeking a highly skilled and customer-oriented Customer Service Supervisor to lead our customer service team and ensure our customers receive exceptional support and service. The Customer Service Manager's responsibilities include developing customer service policies, monitoring team performance, managing the team's resources, and interfacing with customers. Our ideal candidate is an experienced professional with deep knowledge of customer service, best practices, excellent problem-solving skills, and the ability to build a high-performing customer service team.
Responsibilities
· Develop and implement customer service policies and procedures
· Manage and oversee the customer service team
· Handle complex customer complaints or inquiries
· Train and mentor customer service representatives
· Monitor team performance and report on metrics
· Ensure customer satisfaction and provide professional customer support
· Analyze customer feedback and develop new techniques to ensure customer retention
· Prepare detailed reports on the team's performance
· Set a clear mission and deploy strategies focused towards that mission
Qualifications
· Proven work experience as a Customer Service Supervisor/Manager or similar role
· Experience in providing customer service support
· Excellent knowledge of management methods and techniques
· Working knowledge of customer service software, databases and tools
· Awareness of industry's latest technology trends and applications
· Ability to think strategically and to lead
· Strong client-facing and communication skills
· Advanced troubleshooting and multi-tasking skills
· BS degree in Business Administration or related field preferred
Benefits
· 401(k)
· Health insurance
· Dental insurance
· Retirement plan
· Paid time off
· Opportunities for professional development
Additional Information
· Job Title: Customer Service Supervisor
· Work Environment: In-office work setting.
· Reporting Structure: Reports to the CEO of Certified Waste Solutions
· Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
· Pay Range: $75,000 minimum to $78,000 maximum
· Location: Orange, CA.
· Employment Type: Full-time
Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.