Job Description
Job Description
Sales Representative-Rio Pro Team
The Opportunity:
Join our team of passionate, creative, and enthusiastic associate partners! We at Rio Grande are passionate about offering world-class service, developing long-lasting customer relationships, and empowering our associates to have an active and influential voice in how things get done. We exist to support the jewelry artisan, the independent jeweler, the jewelry manufacturer, and the educator. We make their lives easier and more fun with innovative solutions and exemplary service so they can build and grow their business. We do this with an unrelenting focus on every customer's needs.
What You'll Do:
- Be available for RioPro customers during a scheduled shift to answer inbound.
- Participate in outreach activities to increase revenue with current and potential customers.
- Work toward monthly and annual RioPro sales goals.
- Participate in new customer acquisition activities.
- Provide sales and customer service support to each customer (orders, quotes, basic product/process questions).
- Drive sales for the customer segment and share the benefits of loyalty and marketing programs with customers.
- Consult with customers via phone, chat, and email to identify their needs and how our products and services best serve those needs.
- Handle customer inquiries in a friendly, timely, and professional manner to ensure excellent customer service experience.
- Provide customers first and mid-level support for jewelry products or process questions and provide suggestions and solutions to help them make informed buying decisions.
- Process customer orders using consultative sales.
- Handle sales opportunities from quote to close.
- Build customer relationships for the benefit of helping them grow.
- Collaborate with teammates to recommend and create business process improvements.
- Collaborate with linked teams on sales and/or marketing strategies
- Engage in opportunities for ongoing training for jewelry-making products, processes, and techniques, as well as sales training and more in-depth cultural training.
- Identify growth potential for our customers to ensure they get the best benefits Rio offers.
What You'll Need:
- Minimum of 2 years of experience in sales and a passion for going above and beyond to help customers grow their businesses.
- Self-motivation with the ability to manage yourself and others within a participative management culture.
- Ability to gather and analyze information to quickly understand the customer’s core issue or need and convey the solution.
- Negotiation skills
- Knowledge of CRM systems (HubSpot and SAP knowledge is a plus)
- Demonstrated ability to sell and achieve sales goals
- Demonstrated ability to form strong customer relationships that enhance loyalty to the company.
- Passion for learning and applying new skills, strong bias to action.
- Excellent and highly effective verbal and written communication skills; bilingual in Spanish is a plus.
- Experience in jewelry bench skills is desired.
- Knowledge of capital equipment products and processes is a plus
- Demonstrated computer proficiency in a Windows/Microsoft Office-based environment and Internet navigation skills. Ability to work on multiple screens and multiple programs simultaneously.
- Attention to detail.
- Excellent listening skills
- Understanding of sales account management
You will work an 8-hour shift during our normal hours of operation: Monday - Friday from 8 am – 5 pm. Our representatives enjoy a wide latitude in developing and providing solutions and help that best suit each customer’s needs, using their judgment within our principles. You will also receive two to three weeks of paid training, including initial system, product training, and general cultural knowledge.
The successful candidate will enjoy a rewarding, challenging, and principled work environment. For more information about us please visit: www.riogrande.com
Diversity, Equity, Inclusion and Belonging:
Guided by our core values, Rio Grande is committed to treating all people with dignity and respect. We are an equal-opportunity employer with a zero-tolerance policy for harassment or discrimination of any kind. As an advocate for equity and equality, we hire, train, and promote qualified people of all backgrounds. We consider employment candidates without regard to race, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other underrepresented class. We value our associates and have won the yearly Healthiest Places to Work and Family Friendly Business awards on multiple occasions.
The Reward:
Rio Grande provides a generous benefit package for full-time (30+ hours a week) associates that includes:
- Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine
- 401(k) matching program
- Paid time-off benefits, plus an additional seven paid holidays
- Paid life insurance and optional additional life insurance
- Long-term and short-term disability
- Flexible spending account
- Pet insurance
- Tuition reimbursement
- On-site gym and company wellness program
- Bereavement leave
- Employee discounts at Rio Grande
- Local and national discounts on various travel and entertainment
- Competitive compensation, including an opportunity to share in the profits
Our associates strive for joint accountability. We work together for the success of our stakeholders, and we provide a thoughtful, fun, and creative environment to support them. We encourage professional and personal development through a variety of training opportunities and a focus on promoting from within.
The Company:
Established in 1944, Rio Grande, a Berkshire-Hathaway manufacturer/distributor, has thousands of valued customers around the world. We are a principle-based company with a highly evolved team-based environment. We can show you how a profoundly effective organization lives these values every day. You can find our guiding principles, The 3 R’s, Respect, Responsibility and Results, on our website as well as information about our community support and how we protect the environment.
Within our 186,000 sq. ft., solar-powered facility, with covered parking, Rio Grande has sales, marketing, supply chain, IT and administrative offices, a climate-controlled distribution center with more than 40,000 items, and a comprehensive, well-equipped manufacturing operation. Manufactured products include jewelry-making equipment (from basic tools to highly sophisticated induction casting machines) and jewelry components—both die-struck and cast. Capabilities include CAD/CAM, casting, stamp and form, metal finishing, CNC machining, manual milling, tool & die and electronics/mechanical assembly.