Job Description
Job Description
Company Overview
Youth Enrichment Brands is the nation’s leading youth activities platform, offering camps, classes, leagues, and lessons for over 1 million kids each year. The YEB mission is to help as many kids as possible discover and develop their passion while building critical skills for life.
YEB encompasses i9 Sports (the nation’s largest youth league franchisor), School of Rock (the most revolutionary music education school in the world), Streamline Brands (the leading franchisor of swim school concepts), US Sports Camps (the official provider of Nike Camps), and more premier youth activity brands. Please visit www.yeb.com to learn more.
Summary
With over 4 million registrations in communities nationwide, i9 Sports is the nation’s largest multi-sport provider focused solely on high-quality, community-based youth sports leagues. We provide age-appropriate instruction that’s fun for kids and convenient for busy families, and we are committed to our mission of “Helping Kids Succeed in Life Through Sports.”
The Franchise Business Coach (FBC) position is a hands-on role responsible for providing on-going support to franchise owners throughout the U.S. The main goal of this position is to guide franchise owners through general business operations including but not limited to marketing, customer service, game day management, staffing, financial management, business ownership, and building processes for future success. This position will also play a vital role in training and education programs.
Duties:
- Build respect, rapport, and trust with franchisees to help them achieve their goals
- Ensure regular calls are held and support is documented with each owner to ensure support needs and business goals are met
- Operational Coaching: Perform monthly business evaluations by analyzing data and sharing best practices, making recommendations and holding ADs accountable by sending recap emails with action items and due dates
- Sales & Marketing Coaching: Perform monthly sales & Marketing evaluations by analyzing data and sharing best practices, making recommendations and holding ADs accountable by sending recap emails with action items and due dates
- Financial Coaching: Help franchisees understand unit economics against benchmarks and develop business plans with specific goals and tactics holding ADs accountable by sending recap emails with action items and due dates
- Communication & Alignment: Serve as a bridge between franchisees and the Home Office, fostering open and effective communication to resolve challenges, support revenue & registration growth, and drive ongoing franchise performance.
- Process Improvement: Work with teammates to continually simplify and improve operational processes and support tools for franchisees
- Documentation & Reporting: Maintain accurate financial records by auditing Profitkeeper quarterly; document franchisee conversations and communication utilizing CRM system
Measures of Success:
- Assigned Franchisees above target KPIs & being “on formula”
- Assigned Franchisees participating in current brand initiatives
- Meeting quarterly/yearly personal Goals
- Achieving number of contacts with assigned ADs
Qualifications:
- Bachelor’s Degree preferred
- 3 Years+ of Franchise Business Coaching Experience or 5 Years+ of relevant work experience in the franchise industry
- Strong infulencing Skills
- Self-starter who gets excited about rolling up their sleeves and digging into the work
- Posseses a polished demeanor and conduct themselves with a high level of professionalism
- Brings a positive energy and and personality to the workplace every day
- Exceptional execution, organization, and management skills
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