Spa Sales and Guest Service Associate

Job Description

Job DescriptionBenefits:

• Competitive salary
• Free uniforms
• Opportunity for advancement
• Training & development

Formerly LaVida Massage, now proudly Hand & Stone of Commerce. Hand & Stone Massage and Facial Spa is a national, membership-based spa brand with 600+ locations across the U.S. and Canada. Our Commerce location is seeking a Front Desk Sales Associate with previous spa, wellness, or sales experience. This is not just a front desk job checking clients in and out. This role is sales-driven and customer-facing, offering 20-30 hours per week with room to add more in the future. We are specifically looking for someone who is flexible, reliable, and available to work nights and EVERY weekend and can hit our monthly sales goals. If you do not have open availability on weekends or are not comfortable selling/talking to guests, this position is not for you.

Who Were Looking For (Read Carefully)

• 2+ years of spa, wellness, or sales experience REQUIRED
• Strong sales mindset with confidence discussing memberships and upgrades
• Flexible availability with the ability to work nights and both weekend days
• Reliable, punctual, and professional
• Able to handle high stress situation calmly and with ease
• Comfortable in a fast-paced, goal-oriented environment
• Seeking a long-term position to grow with the company

Key Responsibilities

• Meet and exceed membership sales goals and conversion standards
• Confidently educate guests on services, promotions, and memberships
• Deliver outstanding customer service while building long-term client relationships
• Answer phones, schedule appointments, and manage front desk operations
• Maintain spa cleanliness and professional appearance standards
• Accurately handle administrative tasks and documentation
• Work collaboratively with management and service providers
• Perform additional duties as assigned

Whats In It for You

• Competitive hourly pay plus commission on memberships sold and upgrades
• Sales contests and performance incentives
• Career growth opportunities, including management potential
• Ongoing training and professional development
• Flexible scheduling
• Positive, professional, and team-focused work environment
• Employee discounts on services, products, and gift cards

Qualifications

• High school diploma or equivalent (required)
• Must be 18 years or older
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills

If this sounds like you, please apply today or email your resume directly to mgr.commerce-mi@handandstone.com!