Job Description
Job DescriptionDispatcher/Service Support SpecialistYork, PAOpen Office and a team-oriented type environment:
Hours are M-F 8:00 am-4:30 pm We’re looking for a multitasking wizard to be our next Dispatcher/Service Support Specialist – Cooking & Refrigeration in York. You’ll be the center of communication between our customers, technicians, and internal teams- keeping service requests flowing, parts moving, and work orders tight. If you love structure, know your way around a phone system, and can spot typos faster than a spellcheck, you’ll thrive here. Essential Functions: Logistics Pro: Maintain open and thorough communication with technicians on their routes using dispatching software.Task Maestro: Create work orders, maintain billing notes, and input data into our ERP.Office Maven: Handle clerical duties like scanning, phones, and managing daily mail. Customer Champion: Welcome and guide customers on repair follow-up. Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders. Safety Advocate: Prioritize safety and follow our accident prevention procedures. Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager. Responsibilities of the Position: Team Player: This is a non-supervisory role, reporting to the Branch Manager. Decision Influencer: Your actions can impact people, finances, and our organization's reputation. Minimum Qualifications: Experience Insight: Experience in a related field, such as dispatcher or operations, especially in a fast-paced environment.Exceptional Communicator: Strong customer service, communication, and problem-solving skills. Clean Slate: Successful completion of a pre-employment drug screen and criminal background check. Must be 18 years or older. Self-Motivated and Organized: Excel at working independently with minimal supervision. Tech-Savvy