Job Description
Job Description
MedicalWorx is hiring for an experienced Medical Receptionist to join either a Primary Care or a Dermatology practice in Fort Worth, TX!
Pay and benefits depend on the desired specialty
Overview
The Customer Service Specialist is the first point of contact for patients and other patrons arriving at the care center. This position assists with patient check-in, check-out, answering phones and entails the following duties & responsibilities:
Key Duties & Responsibilities:
• Greets patients and visitors in a courteous/professional manner.
• Answers incoming calls in a prompt, pleasant and helpful manner. Directs calls or takes messages giving complete information to the appropriate team member.
• Retrieves voicemail messages and transfers calls, as necessary.
• Schedules appointments per guidelines
• Verified patient eligibility and benefits including correct PCP is listed
• Checks patients in and out. Obtains and enters accurate patient information and collects patient payments.
• Notifies appropriate personnel of visitor arrival and directs visitor to correct area.
• Performs clerical functions such as using a copier, fax, and other office machinery.
• Always maintains professional conduct and appearance per company policy.
• Ensures waiting and reception areas are kept clean and tidy.
• Secures patient information and maintains patient confidentiality.
• Maintains safe, secure, and healthy work environment by following procedures, and complying with legal regulations.
• Performs other duties and projects as assigned.
Required Skills/Abilities:
• Excellent phone etiquette.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Knowledge of medical terminology.
• Ability to use office machinery.
• Minimum of intermediate user knowledge of working with MS Office Suite.
Education and Experience:
• High school diploma or equivalent, and at least one year work experience in a medical front desk or receptionist capacity.
• Bilingual (English/Spanish) is preferred.
Each employee has responsibilities in each area. However, there are times when a colleague needs assistance or duties may overlap. The efficiency of this care center requires a team effort on the part of every team member. Each person is expected to become familiar with all aspects of the center and willingly help fellow team members in other areas as time permits or assistance is needed.
Company DescriptionMedicalWorx Staffing is committed to making sure the performance of our employees meets or exceeds your productivity expectations. MedicalWorx wants to have a measurable impact on your culture and increase our value to your company. We can provide talented, qualified employees for temporary, contract to hire or direct hire positions or payroll services.
Company Description
MedicalWorx Staffing is committed to making sure the performance of our employees meets or exceeds your productivity expectations. MedicalWorx wants to have a measurable impact on your culture and increase our value to your company. We can provide talented, qualified employees for temporary, contract to hire or direct hire positions or payroll services.