Job Description
Job DescriptionBenefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Employee discounts
- Free uniforms
- Paid time off
Position Overview
Were looking for an experienced technician to join our Customer Support Team.
Youll assist customers via live video calls, helping them diagnose and troubleshoot issues with gas and electric kitchen appliances such as ovens, ranges, cooktops, refrigerators, dishwasher, etc.
Were looking for someone who has experience on kitchen appliances (mechanical, electrical, gas systems, etc) and enjoys guiding customers step-by-step to find solutions.
Full KUCHT training will be provided.
Responsibilities
- Guide customers through live video troubleshooting for appliances like ranges, ovens, cooktops, and refrigerators.
- Identify the root cause of issues (ignition, heating, cooling, electrical, etc.) and document findings accurately.
- Collaborate with our in-house Technical Department for complex or warranty cases.
- Provide excellent customer support with professionalism and empathy.
- Help improve product quality by reporting recurring technical issues.
Qualifications
- Comfortable using computers, video calls, and online tools (Google Workspace, spreadsheets, etc.).
- Hands-on experience or strong interest in appliance repair, electrical/mechanical troubleshooting.
- Experience in customer service assistance preferred.
- Comfortable using tools, measuring devices, or reading product manuals.
- Basic understanding of gas, electrical, or refrigeration systems is a plus.
- Clear communication in English; Spanish bilingual is a strong plus.
- Organized, patient, and eager to learn new technical skills.
Benefits & Perks
- Competitive salary (based on experience)
- 401(k) with company match
- Paid time off and company holidays
- Employee discounts on KUCHT products
- Ongoing product and technical training
- Supportive, growth-oriented team environment