Job Description
Job Description
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by working to collect payments that are past due as well as serve as an advocate for the customer to bring accounts current and help them stay current
Responsibilities:
- Contact and work with customers to collect past due payments
- Handle customer inquiries and complaints that lead to past due balances
- Be an advocate for the customer while at the same time, ensuring that accounts become current
- Troubleshoot and resolve issues and concerns
- Document and update customer records based on interactions
- Assist customers with repair issues and getting them to the correct person to help resolve repair
Qualifications:
- Previous experience in customer service, collections, account management
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Company DescriptionLR Auto Sales is a Buy Here Pay Here used car business that has been in Moody, AL for 18 years. LR Auto sells the vehicles and our related finance company executes the loans. The business provides a 12 month/ 12K miles (whichever comes first) warranty and also had a loyalty program for customers as they purchase and payoff vehicles. LR Auto Sales is a small business with less than 15 employees so we work well as a team. One-third of our employees have been with us for 5+ years.
Company Description
LR Auto Sales is a Buy Here Pay Here used car business that has been in Moody, AL for 18 years. LR Auto sells the vehicles and our related finance company executes the loans. The business provides a 12 month/ 12K miles (whichever comes first) warranty and also had a loyalty program for customers as they purchase and payoff vehicles. LR Auto Sales is a small business with less than 15 employees so we work well as a team. One-third of our employees have been with us for 5+ years.