Job Description
Job Description
Schedule: MondayFriday | 8:00 AM 4:30 PM
Pay: $19$21 per hour (based on experience)
Location: On-site
Status: Immediate Opening
Position Overview
We are seeking a reliable and detail-oriented Customer Service Representative to support our growing manufacturing operation. This role serves as a key link between our customers and internal teams, ensuring accurate order processing, clear communication, and on-time delivery.
The ideal candidate is proactive, organized, and customer-focused. They understand that processes evolve and are willing to learn existing systems before identifying opportunities for improvement. This position requires strong problem-solving skills, adaptability, and a positive, service-driven mindset.
You will represent our company to customers and play a vital role in delivering a professional, dependable experience.
Key Responsibilities
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Serve as the primary point of contact for customers via phone and email
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Provide timely, professional responses to inquiries (within 24 hours)
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Enter, review, and verify customer purchase orders, including pricing, parts, terms, and delivery dates
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Collaborate closely with Sales, Quoting, Engineering, Scheduling, Manufacturing, Shipping, and Accounting teams
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Prepare job packets and documentation to support production scheduling
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Monitor order status and proactively communicate updates, changes, or delays
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Expedite orders as needed to meet customer deadlines
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Maintain accurate quote folders and customer records
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Coordinate and manage shipping schedules
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Answer and route incoming calls appropriately
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Greet and assist visitors, maintaining a professional front-office presence
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Troubleshoot issues independently and in collaboration with internal teams
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Walk to departments as needed to resolve order or production issues
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Balance customer satisfaction with company objectives
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Address challenges professionally and escalate concerns when appropriate
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Adapt communication style to work effectively with diverse personalities
Required Skills & Competencies
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Excellent verbal and written communication skills
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Strong attention to detail and accuracy
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Active listening and critical thinking abilities
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Effective time management and multitasking skills
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Problem-solving and decision-making capability
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Service-oriented mindset
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Strong teamwork and collaboration skills
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Ability to learn new systems and adapt to changing priorities
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Professional demeanor and positive attitude
Qualifications
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High School Diploma required (Associates Degree preferred)
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Minimum of 2 years of experience in a customer service, administrative, or manufacturing support role
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Experience working in a manufacturing or production environment preferred
Arrow Staffing has been connecting people to change lives since 1972.As a staffing leader, we partner with many of the areas best companies to help our associates realize their career goals.To find additional opportunities with Arrow Staffing, go to our website arrowstaffing.com and search jobs.
#ARROW
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ERP system experience required (Global Shop preferred)
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Proficiency in Microsoft Word and Excel
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Strong organizational and documentation skills
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Knowledge of production scheduling and order management is a plus
What We Offer
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Competitive pay based on experience
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Stable, full-time schedule
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Opportunity to grow within a manufacturing organization
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Supportive, team-oriented work environment
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Health, vision, and dental insurance options
Arrow Staffing has been connecting people to change lives since 1972.As a staffing leader, we partner with many of the areas best companies to help our associates realize their career goals.To find additional opportunities with Arrow Staffing, go to our website arrowstaffing.com and search jobs.
#ARROW
PandoLogic. Keywords: Customer Service Representative, Location: Grand Rapids, MI - 49503 , PL: 602694520