Agency Relations & Admin Coordinator - 6 Month Position

Job Description

Job DescriptionDescription:

About Operation Food Search:

Founded in 1981, Operation Food Search is a hunger relief organization that provides food, nutrition education and innovative programs in order to reduce food insecurity and increase equitable access to food. We serve 200,000 people every month through a network of 330 partners in 27 counties in Missouri and Illinois. We use a combination of immediate food assistance and supportive services, while also working on long-term solutions and systemic changes to help solve the problem of hunger.

Our Mission is to heal hunger with innovative and collaborative solutions that provide food today and help create a hunger-free tomorrow.

Our Vision is a region where everyone has equitable access to the food they need to lead healthy lives.

Our Goals are to:

• Meet the immediate need for food for children, individuals and families by providing high-quality nutrition through our distribution network.
• Empower long-term skills through nutrition education and by teaching how to shop and prepare healthy food on a budget.
• Champion change through advocacy, innovative programs and by addressing systemic inequities.

For more information about OFS, please visit our website at www.operationfoodsearch.org.

Position Summary:

The Agency Relations & Administration Associate supports the Agency Relations team in assisting Community Food Partners and advancing the mission of OFS. This role provides hands-on experience in nonprofit operations, community outreach, data management, and food security work. This role will also provide administrative support to our MetroMarket program and our Government & Community Relations department.

Position Duration:

This position is for a period of 24 weeks, with an expected commitment of 28-40 hours per week. The position is based at the OFS office with some opportunities for remote work and site visits.

Essential Functions:

Community Food Support and Customer Service

• Forge new partnerships in the community, including creating awareness about OFS programs.
• Serve as lead for the Hunger Hotline, answering calls and tracking results.
• Assist in responding to phone and email inquiries from Community Food Partners and help troubleshoot basic issues.
• Support the distribution and tracking of partner agency badges and data entry related to electronic donation reporting.
• Help ensure timely collection of monthly distribution and donation reports from partner agencies.
• Aid in the planning and coordination of quarterly partner meetings.
• Participate in maintaining warehouse engagement records, including pick-up schedules and distribution volumes.
• Update contact information and documentation for partner agencies.
• Support the process of verifying nonprofit status for Community Food Partners.

Community Food Support

• Assist in responding to phone and email inquiries from Community Food Partners and help troubleshoot basic issues.
• Support the distribution and tracking of partner agency badges and data entry related to electronic donation reporting.
• Help ensure timely collection of monthly distribution and donation reports from partner agencies.
• Aid in the planning and coordination of quarterly partner meetings.
• Learn to refer partner agencies to appropriate OFS programs and resources.

Agency Maintenance

• Help maintain accurate agency information for the Hunger Hotline and other internal databases.
• Assist with the intake process for new Community Food Partner inquiries.
• Participate in maintaining warehouse engagement records, including pick-up schedules and distribution volumes.
• Update contact information and documentation for partner agencies.
• Support the process of verifying nonprofit status for Community Food Partners.

Agency Relations

• Participate in brainstorming sessions to improve partner support services.
• Join team members during site visits to observe partner agency operations and learn best practices.
• Assist with efforts to improve equity and accessibility across partner agency service areas.
• Help explore and assess alternative food distribution methods and logistics improvements.
• Collaborate with other OFS teams to better understand the role of partner agencies.
• Support special events such as food drives, pop-up pantries, and donor activities as needed.

Administrative Support

• Assist in MetroMarket administrative tasks, including MOUs and reports.
• Provide administrative support for Government and Community Relations.
• Compile and organize report data from Community Food Partners for internal review.
• Maintain accurate information for internal databases and inventory system.
• Assist in grant administration, including inventory orders and reporting.

Requirements:

Education and/or Experience:

• Minimum of a high school diploma or GED.
• Minimum of 2 years' work experience in administrative support, account management, and customer service. Non-profit or social-service related experience strongly preferred.
• Minimum of 2 years' experience with data management and report generation.

Knowledge, Skills and Abilities:

• Proficient with Outlook, Word, Excel, PowerPoint
• Strong project management skills.
• Knowledge of food distribution and non-profit sectors is an asset.
• Excellent communication skills, both written and verbal, with the ability to engage with diverse communities.
• Ability to handle multiple tasks and prioritize effectively.
• Strong organizational skills and attention to detail.

Special Requirements:

• Flexibility in working hours for occasional special events after-hours or weekend activities.
• Willingness to volunteer for other OFS duties that don't fall under regular job duties.

Working Conditions and Physical Demands:

• Sedentary inside office work as well as off-site visits to Community Food Partners.
• Ability to stand for extended periods of time, both indoors and outdoors.

Location: 1644 Lotsie Blvd., Overland, MO 63132

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.