Enrichment Services Manager

Job Description

Job Description

Title: Enrichment Services Manager

Reports To: Vice President of I/DD Operations

Department: Program Services

Effective Date: 11/01/2025

Exempt: Yes

About the Organization:

EmployAbility is an organization driven by a deep commitment to empowering people with intellectual and developmental disabilities (I/DD). Our mission is simple yet profound. We envision a world without barriers to inclusion, where every individual has the opportunity to thrive and contribute to their community. We achieve this by fostering independence, inclusion, and self-determination through our ongoing commitment to inclusive opportunities, advocacy, and community engagement.

About the Role:

The Enrichment Services Manager oversees EmployAbility’s Community Access Group (CAG) and Prevocational Training programs. This role provides leadership, supervision, and guidance to Direct Support Professionals (DSPs), ensures compliance with state and organizational standards, and develops meaningful, curriculum-based activities that promote skill development, independence, and community engagement for individuals with intellectual and developmental disabilities (I/DD).

Key Responsibilities:

Leadership & Supervision

• Provide daily leadership, supervision, and support to DSPs, ensuring quality service delivery.
• Manage scheduling, staffing coverage, and resource allocation to meet program needs.
• Coordinate orientation, training, and ongoing professional development for DSPs.
• Facilitate monthly team/department meetings to review progress, address challenges, and promote collaboration.

Program Development & Implementation

• Develop and implement daily and weekly activity schedules aligned with person-centered goals and evidence-based best practices.
• Assist with program evaluation, data collection, and continuous quality improvement efforts.

Compliance & Documentation

• Oversee and review DSP documentation to ensure accuracy, completeness, and compliance with state and agency standards.
• Maintain and track participant goals, progress, and outcomes; prepare required reports and records.
• Monitor program environments and practices to ensure safety, security, and adherence to health regulations.

Communication & Collaboration

• Establish and maintain positive relationships with families, caregivers, volunteers, and community partners.
• Communicate regularly with the Vice President of I/DD Operations and the Developmental Disability Professional (DDP) regarding participant needs, staffing, and program issues.

Direct Support

• Support participants directly in group and community settings as needed.
• Perform other duties as assigned.

COMPETENCIES

Experience & Knowledge

• Prior experience working with individuals with intellectual and developmental disabilities (I/DD) preferred.
• Familiarity with DBHDD, Medicaid, and other regulatory requirements is a plus.
• Strong understanding of person-centered practices that promote dignity, autonomy, and inclusion.

Leadership & Supervision

• Demonstrated ability to lead, coach, and support a diverse team of staff.
• Models integrity, accountability, and professionalism while fostering a positive, inclusive work culture.
• Promotes collaboration across departments to ensure seamless support and service delivery.

Organization & Planning

• Highly organized with the ability to coordinate multiple activities and manage time effectively.
• Consistently meets deadlines and follows through on commitments.
• Proactively anticipates needs and takes independent action with minimal supervision.

Communication

• Excellent verbal and written communication skills.
• Effectively engages with participants, families, staff, and external partners.
• Maintains professionalism, clarity, and compassion in all communications.

Problem-Solving & Adaptability

• Strong critical thinking, decision-making, and conflict-resolution skills.
• Responds effectively to unexpected situations and program changes with a calm, solution-oriented approach.
• Demonstrates flexibility and sound judgment in a dynamic service environment.

Technology & Documentation

• Proficient in Microsoft Office Suite and other job-related software systems.
• Accurately completes required documentation and maintains confidentiality in accordance with HIPAA and organizational policies.

Professional Conduct

• Adheres to all organizational policies, security protocols, and confidentiality standards.
• Consistently arrives on time, demonstrates reliability, and upholds the organization’s mission and values.
• Promotes an inclusive, respectful environment that values diversity among participants and staff.

MINIMUM QUALIFICATIONS

1. High school diploma or equivalent.
2. Must have a valid driver’s license and current insurance.
3. Two years of experience as a Direct Support Professional (DSP) or equivalent.
4. Two years of experience in a supervisory role.
5. Must be punctual and reliable.
6. Proficiency in using computers and office software (e.g., Microsoft Office Suite, email).

PREFERRED QUALIFICATIONS

1. Bachelor’s Degree in Social Sciences (or relevant field).

PHYSICAL JOB REQUIREMENTS

1. Must be able to work in various adult day service environments, with frequent interaction with staff and participants.
2. Must be able to lift at least 50 pounds and stand for long periods of time.
3. Must be able to operate EmployAbility owned vehicles to transport participants.

SALARY/BENEFITS

Salary is commensurate with education, qualifications, and work experience. Full time benefits include paid holidays, paid time off, and a comprehensive benefits package.

APPLICATION DEADLINE

Position considered open until filled. Background investigation and fingerprinting will be required. This job description is a temporary guide, subject to change at the discretion of management. The incumbent may be required to perform any other related duties as required by the supervisor.