Installation and Maintenance Technician - Coffee Systems

Job Description

Job Description

Join Us as an Installation and Maintenance Technician

Have you ever thought about how your favorite café maintains its dreamy coffee brews? Step into our world at Farmer Brothers, where you'll be a vital part of the Revive™ Service & Restoration team. By becoming our Installation and Maintenance Technician, you'll ensure beverage equipment performs flawlessly. Whether it's a routine maintenance call or an urgent on-site fix, your expertise is crucial.

Weekly Hours: Work Monday to Friday from 8:00 am - 4:30 pm and tackle on-call duties during weekends.

Travel Details: Operate primarily within a comfortable 100-mile radius with occasional regional travel.

Your Key Missions:

• Install, diagnose and service coffee and drink machines in key territories.
• Manage both routine service upkeep and urgent corrections quickly.
• Contribute to "On Call" service shifts, covering evenings and weekends.
• Keep track of parts, ensuring replenishments are timely.
• Complete all client interactions with exact documentation and obtain necessary approvals.
• Engage in gear setup, providing flawless execution and results satisfaction.
• Communicate transparently to clients about services rendered.
• Relay meaningful client insights back to company management effectively.
• Adhere to guided service protocols diligently.
• Prioritize work dangers and client service urgencies efficiently.

What We Look For:

Education and Experience Background:

• Possess a high school diploma or a GED credential.
• Display at least three years of mechanical or technical hands-on skills.
• Foodservice background familiarity is advantageous.
• Aptitude in handling electrical or plumbing tasks is preferable.
• Must hold a driver's license with an impeccable record.
• Willingness to travel past the typical operation radius when needed.
• Ability to perform reliable troubleshooting and repairs on equipment.
• Capability to physically lift repetitive weights of up to 60 lbs.
• Address both planned and unexpected maintenance with decisiveness.

Core Personal and Professional Traits:

• Strong verbal and written communication professionalism.
• Strength in building rapport with diverse customer bases.
• Support and advocate for company guiding objectives.
• Identifying potential service gaps and improvement opportunities.
• Applying acquired expertise in practical, effectual ways.
• Capable of self-motivation and execution with little oversight.
• Active listener maintaining vital communication lines open.
• Able to assess business solutions with critical eye.
• Make solid decisions adapting to shifting need or scenario.
• Independently driven yet thrives in collective achievements.