Job Description
Job Description
We are looking for a Customer Service Representative to join a collaborative team in Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys balancing customer support, administrative coordination, and warehouse-related order activities in a small, relaxed workplace. The right candidate will be comfortable shifting between priorities, maintaining accuracy in daily tasks, and learning new systems such as QuickBooks, Salesforce, and Google Drive.
Responsibilities:
- Respond to inbound customer inquiries via phone and email, providing accurate and timely assistance.
- Prepare pricing quotes and accurately manage billing information.
- Coordinate the picking and shipping of products from the warehouse, ensuring all items meet quality standards.
- Maintain and update records using tools such as QuickBooks, Salesforce, and Google Drive.
- Schedule appointments and manage calendars to support team efficiency.
- Collaborate with other departments to resolve customer issues and improve processes.
- Handle multiple tasks simultaneously while maintaining attention to detail and prioritizing effectively.
- Foster a positive and respectful relationship with customers and team members alike