Utility Assistance Program Specialist

Job Description

Job Description

Job Title:

Utility Assistance Program Specialist

Company Background:

Community Action is a non-profit organization that provides critical services to low-income families in the areas of housing, homeless services, economic empowerment, family development, and early childhood care and education. Community Action leads the way to eliminate conditions of poverty and create opportunities for people in the Washington County area. Be the change you want!

Job Position Description:

As a Utility Assistance Program Specialist, you will play a vital role in ensuring our community's most vulnerable residents receive the help they need. You will provide essential administrative and program-management support, ensuring that utility assistance is delivered equitably, accurately, and in full compliance with funding guidelines.

If you excel at auditing, database management, and cross-team collaboration, we want to hear from you!

Abbreviated Duties List:

• Review application files to ensure they meet all funding requirements and program regulations. Approve files for payment and ensure timely processing of assistance from multiple sources.
• Identify error patterns in applications and provide feedback or training to intake staff to improve system efficiency.
• Support special projects (such as mail-out programs and benefits enrollment) and track internal program data to generate vital reports.
• Provide clerical support, including record-keeping, minute-taking, and managing contract routing. Maintain the program's Policy and Procedure Manual.
• Ensure program staff have the materials they need by managing office supply inventory, distribution, and equipment maintenance.
• Act as a key point of contact for clients, internal partners, and community organizations.

Abbreviated Requirements:

• High school diploma or equivalent with at least two 2 years of related experience. (An equivalent combination of education and experience will be considered).
• Advanced proficiency in technology tools, specifically Microsoft Office (Excel formulas, tables, and charting) and database management.
• Exceptional accuracy in auditing files and managing complex data.
• Proven ability to work effectively with low-income, senior, disabled, and diverse populations.
• A strong ability to manage multiple tasks with competing priorities in a fast-paced environment.
• Excellent verbal and written communication skills with experience coordinating with social service agencies or other professionals.
• A commitment to maintaining high levels of confidentiality and adhering to the agency's code of ethics.

What Will Make You Stand Out:

• Bilingual (English/Spanish) written and verbal skills are a significant plus.

How to Apply: Apply online directly at https://caowash.applicantpro.com/jobs/. The full job description and additional job details can be found there. Physical applications are also accepted at any of our Multi-Service Center locations.

Job Posted by ApplicantPro