Job Description
Job DescriptionUnlock Your Potential in Customer Operations
Are you looking to gain meaningful, hands-on experience in customer operations within a dynamic business environment? Join us as a Customer Success Intern and develop real-world skills in process improvement, order management, and customer engagement that will serve you well in any future role.
This internship offers exposure to the end-to-end processes that drive customer success, from reviewing engineering orders to maintaining data integrity across systems. You'll be part of a team that values continuous improvement, clear communication, and delivering tangible results.
What You'll Do
You will support our Customer Success and Operations teams by:
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Drawing / Order Review:
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Maintain detailed log data and follow established process.
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Provide regular updates to the ETO team and Continuous Improvement for RCCA work leading up to VSA.
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FEOM - Initial Review Lane:
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Capture engineering feedback and maintain updates, mirroring the Drawing / Order Review model.
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LeanKit PO Lane Follow-Up:
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Review LeanKit cards to ensure complete information for progressing POs.
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Follow up with reps and dealers to secure missing data (e.g., signed approved drawings, verifies, NBD).
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Maintain FEOM cards and update Epicor quote headers as learnings are captured.
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Salesforce Pipeline Follow-Up:
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Review opportunities in Salesforce and reach out to reps/dealers for updates.
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Help clean up project data (85/65% status, lost, in-process, NBD).
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Rep Commission Analysis:
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Audit dealer territories by reviewing active dealer lists in Epicor.
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Update and maintain accurate records to ensure alignment with territory lists.
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What You'll Bring
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Current student or recent graduate (preferably pursuing or holding a 4-year degree) in Business Management, Marketing, or a related field.
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Strong communication skills, both verbal and written.
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High level of attention to detail and ability to stay organized across multiple tasks.
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A curious mindset-eager to learn, ask questions, and improve how things work.
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Comfortable with data and willing to work in systems like Epicor, Salesforce, and LeanKit (we'll train you).
Why You'll Love This Opportunity
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Gain exposure to the processes and management of customer operations in a real-world setting.
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Make tangible contributions to meaningful projects that support our sales and operations teams.
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Build skills in process improvement, data management, and cross-functional collaboration.
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Join a team that values your growth and encourages forward-thinking ideas.