Office Manager

Job Description

Job Description

Job Summary:

The Office Manager leads the office support team of the agency to ensure quick access to care to clients as well as compliant and smooth offices and business operations. The office manager leads a multi-site team in an organized and flexible manner.

Minimum Qualifications and Skill Requirements:

• Strong communicator, both in written and verbal communications
• Growth-mindset to supervise teams and develop solutions
• Good organizational, planning and follow-up skills
• Travel between various offices on a consistent and regular basis
• Minimum of 3 years of experience, healthcare environment preferred
• In-depth knowledge of insurance with a focus on Medicaid and Medicare
• Experience with board funding preferred

Essential Job Functions and Responsibilities:

• To manage customer service, procedure design, implementation and compliance to maximize effectiveness and efficiency of BBH programs.
• Ensure that all locations have adequate support staff coverage.
• To provide supervision and oversight to Program Support Staff
• Hire, train and provide accountability to our team of Office Coordinators at various locations in Butler and Warren County, which requires strong leadership skills and growth-mindset management ability
• Proactively identify process improvement needs as they apply to support staff, recommend, develop and implement procedures to improve organizational effectiveness and efficiency
• Manage administrative Electronic Health Record data entry involving client financial and insurance information
• Provide general support and customer service to clients
• Ensure top performance of Office Coordinator team by allocating resources appropriately, coordinating activities to ensure maximum efficiency, providing adequate training, coaching and guidance, as well as evaluating and managing team member performance
• Participate in execution of special projects, complete analysis and keep management informed of progress
• Utilizes excellent communication and interpersonal skills, successfully establishes and maintains professional relationships and works effectively with all levels of management and employees
• Active member of management team including participation in monthly management meetings.
• Abide by the Agency Policies and Procedures

Pay & Benefits:

• Pay range from $57,000 - $62,000 depending on experience
• Full benefits include:
  • Health, dental, and vision insurance
  • Retirement plan
  • Tuition assistance
  • Paid time off and holidays
  • Company-issued iPhone and laptop
  • Mileage reimbursement

Work Environment:

Typical office environment with minimal exposure to excessive noise or adverse environmental issues with regular travel between agency sites.

Physical Demands:

Must be able to meet the following physical requirements, with or without reasonable accommodation:

• Operate their own vehicle to travel between office sites
• Use hands to manipulate, handle, feel, and control items or equipment;
• Talk to other employees/clients and hear them;
• See and be able to read, write, and interpret written documents;
• Occasionally lift and move objects weighing up to 15 pounds.