Client Services Representative - Entry Level

Job Description

Job Description

As a Client Services Representative, you’ll be the first point of contact for our clients, providing support, resolving inquiries, and ensuring a positive experience with our brand. This is an excellent opportunity to build a career in client relations, customer support, or account coordination, with growth opportunities into more advanced roles.

Key Responsibilities:

• Act as the primary liaison between the company and our clients, delivering timely and professional service.

• Assist with client onboarding, service inquiries, product information, and troubleshooting.

• Respond to client questions via phone, email, or in person and resolve issues with care and efficiency.

• Maintain detailed records of client interactions in our CRM system.

• Ensure client satisfaction by understanding needs, providing product/service knowledge, and escalating issues when necessary.

• Collaborate with internal teams to ensure client requests are completed promptly and accurately.

• Support the client services team with administrative tasks, reporting, and follow-ups.

What We’re Looking For:

• Strong interpersonal and communication skills, both written and verbal.

• A customer-first mindset with a friendly, positive, and professional demeanor.

• Excellent organizational and time-management abilities.

• Ability to work well independently and in a team environment.

• Eagerness to learn and grow within the company.

• High school diploma or equivalent required; some college or a degree in communications, business, or a related field is a plus.

What We Offer:

• Paid training to set you up for success.

• Competitive weekly pay with performance bonuses.

• Career growth opportunities into roles such as Account Manager, Client Success Lead, or Team Supervisor.

• A supportive and inclusive team culture that values your contributions.

• Company events, team-building activities, and occasional travel opportunities.

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