Job Description
Job Description
Urgently Hiring
Salary Base + Monthly Incentive Bonus
We are seeking a motivated and experienced Sales Supervisor to develop and implement comprehensive training programs for our In-Home Sales Representative. This role will be critical in enhancing the sales team's skills, ensuring they excel in delivering exceptional customer service and achieving their sales targets.
What We Offer (Our Benefits)
Health & Wellness
- Comprehensive medical, dental & vision insurance (some plans fully company-paid)
- Wellness perks including counseling, financial planning, and legal assistance programs
Financial Growth
- 401(k) with company match up to 4%
- Competitive base pay + performance bonuses / uncapped commission (if sales)
- Weekly pay (for hourly/salary/ field roles)
- Travel reimbursement for work-related trips
- Referral program with bonuses
Time Off & Flexibility
- Paid Time Off (PTO)
- Paid holidays + 1 floating holiday
- Sick time that carries over year to year
- Paid holidays
Career & Perks
- Paid training and certification support
- Opportunities for advancement and career growth
- Company vehicle, gas card & iPad (for field roles)
- Uniforms provided
Key Responsibilities:
- Sales Performance Oversight: Monitor and manage sales performance metrics, including ADS and closing percentages, to ensure team members meet or exceed established targets.
- Coaching and Development: Provide ongoing coaching, mentorship, and support to strengthen the sales team’s skills and confidence in the field.
- Customer Complaint Resolution: Address and resolve customer complaints promptly, ensuring a positive experience and maintaining company standards of professionalism and service quality.
- Performance Assessment: Evaluate individual and team performance regularly, offering constructive feedback and identifying opportunities for improvement.
- Training & Support: Reinforce effective sales strategies such as the “one-visit close” approach and ensure that all representatives are well-versed in company products, services, and customer communication protocols.
- On-the-Job Coaching: Conduct field visits and in-home appointment ride-alongs to observe and guide representatives in real-time.
- Disciplinary Documentation: Document all disciplinary actions and implement Performance Improvement Plans (PIPs) when necessary.
- Sales Strategy Alignment: Collaborate with the General Manager to align sales practices with overall company goals and strategies.
- Continuous Improvement: Stay current on industry trends, best practices, and competitor insights to continually enhance team performance and sales outcomes.
- Administrative Duties: Maintain accurate records of performance data, training sessions, and customer escalations for reporting and evaluation purposes.
In-Home Sales Representatives Training:
- Train representatives on effectively managing in-home appointments scheduled from qualified leads, emphasizing that there is no cold calling involved.
- Provide guidance on how to accurately determine the scope of work, provide estimates, and deliver solutions to homeowners in need.
- Educate reps on executing top-notch customer service, managing remediation crews, monitoring job status, and maintaining clear communication with customers, company management, and insurance carriers.
- Ensure reps are trained to respond promptly (within one hour) to new job notifications and complete all necessary documentation in a timely manner.
Qualifications:
- Experience: Minimum of 3-5 years of experience in sales training or sales management, preferably in in-home sales or related fields.
- Training Expertise: Proven ability to design and deliver effective training programs that drive performance.
- Sales Knowledge: Strong understanding of sales techniques and strategies, with a focus on quick closes and customer engagement.
- Communication Skills: Excellent verbal and written communication skills, with the ability to engage and inspire others.
- Adaptability: Ability to tailor training approaches to different learning styles and adapt to changing circumstances.
- Organizational Skills: Strong organizational skills with the ability to manage multiple training sessions and follow-ups effectively.
- Passion for Development: A commitment to developing others and a passion for fostering a high-performance sales culture.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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