Job Description
Job DescriptionWe are looking for a bilingual Dispatcher to join our team in Springdale, Arkansas. This position involves coordinating dispatch operations alongside performing administrative and clerical duties to support a utilities company's daily activities. As this is a long-term contract role, the ideal candidate will possess excellent organizational skills and the ability to communicate fluently in both English and Spanish, ensuring smooth operations and outstanding customer service.
Responsibilities:
• Manage scheduling and deployment of field technicians to ensure timely service delivery.
• Monitor and track progress of assignments, addressing any delays or obstacles promptly.
• Handle routine administrative tasks, such as data entry, recordkeeping, and document preparation.
• Maintain communication with customers, providing updates and resolving service-related issues with great attention to detail.
• Respond to inquiries and direct calls in both English and Spanish, ensuring clear and accurate communication.
• Coordinate with various departments, utility companies, and clients to troubleshoot operational challenges.
• Maintain inventory of office supplies and place orders as needed to support team efficiency.
• Prepare, review, and distribute work orders, invoices, and service reports accurately.
• Translate technical or service-related information into the preferred language of the customer to enhance understanding.
• Ensure all dispatch operations align with company standards and deadlines.• Proven experience in dispatching or coordinating logistics in a detail-oriented environment.
• Strong customer service skills with the ability to handle inquiries and issues effectively.
• Proficiency in both English and Spanish for clear and accurate communication.
• Familiarity with computer-aided dispatch systems and tools.
• Excellent organizational skills with attention to detail in managing schedules and records.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Competency in administrative functions, including data entry and document preparation.
• Experience in call center or customer service environments is an advantage.