Unified Communications Specialist

Job Description

Job Description

Allegheny Science & Technology (AST) is seeking a skilled Unified Communications Specialist to join our team and support our FBI customer who requires full lifecycle support for legacy voice capabilities to include enhancements/changes to existing capabilities, as well as new capabilities.

Duties & Responsibilities:

• Conducting site surveys.
• Identifying equipment needed for deployment.
• Update trackers as required for proper configuration and installations.
• Installation, test, document, and training of newly installed solution.
• Monitor and troubleshoot EVoIP systems.
• Identifying potential problems and responding quickly to mitigate any impact on system performance.
• Assist with inventory tracking.
• Assist with O&M.

Required Qualifications:

• Bachelor's degree & 7 years of experience in a related field. Additional experience can be considered in lieu of a degree.
• Primary Product Knowledge: Avaya, Microsoft TAC, Power BI.

Other Qualifications:

• Must be a U.S. Citizen with an active Top Secret Clearance.
• Must be able to successfully pass an FBI Polygraph prior to starting work.
• 10-20% travel is required.

Multiple factors contribute to determining the final pay for a position. These include, but are not limited to, relevant work experience, skills, certifications, and competencies that align with the specific role, geographic location, educational background, and contract provisions related to labor categories specific to the position. We are committed to offering a competitive compensation package that reflects the value and expertise that each candidate brings to our team.

The pay range for this position based on full-time employment is $100,000 - $126,000.