Job Description
Job Description
About the Role
We’re looking for a Customer Support Specialist who enjoys solving problems, communicating with care, and helping people feel confident using a product or service. In this role, you'll be the first point of contact for customers, providing support via email, phone, and virtual sessions. You’ll answer questions, guide users through processes, and ensure they feel supported every step of the way.
This is an ideal position for someone who enjoys helping others, communicates clearly, and can stay calm under pressure. If you're someone who’s curious, eager to learn, and enjoys being part of a collaborative team, we’d love to hear from you.
What You’ll Do
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Respond to customer questions and concerns by phone, email, or virtual meeting
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Help users understand how to use key features and tools
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Walk customers through solutions with clear, step-by-step support
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Offer training and guidance in a way that’s easy to follow
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Keep records of interactions and share insights with the team
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De-escalate challenging situations with professionalism and empathy
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Support internal process improvements by sharing customer feedback
What We’re Looking For
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Experience in a customer support, service, or training role
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Clear and friendly communication skills, both written and verbal
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Comfort guiding others through processes and instructions
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A calm and professional approach, even during difficult conversations
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Ability to stay organized and manage multiple tasks at once
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Willingness to learn new tools and contribute to a positive team culture
Work Schedule
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Monday–Friday: 9 AM to 5 PM during training
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After training: 11 AM to 7 PM
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Occasional weekend rotation as needed
We Encourage All to Apply
If you're excited about this role but don’t meet every single qualification, we still encourage you to apply. We value diverse perspectives and believe the best teams are made up of people from all walks of life.
Note: This is a U.S.-based remote position.
Company DescriptionAt Top Talent HQ, we take pride in being industry leaders dedicated to revolutionizing how companies connect with exceptional talent and how professionals shape their careers.
Our commitment to excellence drives us to create a dynamic platform that fosters meaningful connections and catalyzes professional growth. With a proven track record and a passion for success, we are your trusted partner on the journey to achieving your career objectives.
Company Description
At Top Talent HQ, we take pride in being industry leaders dedicated to revolutionizing how companies connect with exceptional talent and how professionals shape their careers.\r\n\r\nOur commitment to excellence drives us to create a dynamic platform that fosters meaningful connections and catalyzes professional growth. With a proven track record and a passion for success, we are your trusted partner on the journey to achieving your career objectives.