Job Description
Job Description
HVAC Service Manager
Location: McFarland / Madison, WI
Pay & Benefits
- Pay: $32+/hour, based on experience
- Sign-On Bonus: $1,000 paid after successful first 90 days
- Paid training at company facility, manufacturer facilities, and corporate office (travel, meals, lodging covered)
- Branded company van and fuel card
- Company-paid iPad and tools, tool allowance, and boot allowance
- Company-provided uniforms with laundry service
- Medical and dental insurance
- 401(k) with company match
- Paid time off (increases each year) and 6 paid holidays
- Year-round employment
- Additional earning potential: spiffs, commissions, and performance bonuses
- Career growth and development opportunities
- EPA certification required
Why You’ll Love Working Here
At Aire Serv of Madison, we’re more than HVAC — we’re a team that values people, growth, and doing things the right way. As our Service Manager, you’ll lead, mentor, and inspire our service team while keeping operations running smoothly and customers delighted.
We’re known for our excellent customer service, professional image, and Done Right Promise, and we want someone who shares our commitment to quality and teamwork.
What You’ll Do
As Service Manager, you’ll be the key leader for our service department, combining operations management, team development, and customer satisfaction:
- Lead & Mentor: Coach, train, and develop technicians to deliver world-class service
- Operational Excellence: Manage scheduling, dispatching, timecards, material inventories, billing, and warranty tracking
- Quality & Compliance: Conduct ride-alongs, inspect vehicles and tools, ensure jobs are done safely and to company standards
- Customer Focus: Resolve complaints, guide service staff, and maintain high customer satisfaction
- Profitability & Growth: Monitor expenses, optimize efficiency, and help the department grow
What We’re Looking For
- HVAC Experience: Skilled in residential and commercial HVAC
- Driver Requirements: Valid driver’s license with a clean driving record
- Organizational Skills: Strong organization, time management, and communication abilities
- Leadership: Passion for mentoring and developing team members
- Professionalism: Maintains a professional appearance and demeanor
- Quality Commitment: Dedicated to delivering high-quality results and an exceptional customer experience
- Compliance: Must pass pre-employment drug test
What Success Looks Like
- Profit & Efficiency: Run a profitable, well-organized service department
- Team Development: Mentor your staff and help them achieve their potential
- Customer Satisfaction: Ensure the team delivers consistent 5-star service
- Process Mastery: Follow company systems and processes to maximize efficiency and quality
Why This Job is Right for You
- You’re outcome-oriented and love seeing results
- You enjoy coaching and mentoring a team to success
- You thrive in a fast-paced environment and get the job done, whether in the office or hands-on in the field
- You take pride in being part of a team that values professionalism, respect, and doing things right
We’re hiring only the best. Apply today — our hiring manager will follow up immediately!