Job Description
Job Description
Job Summary
This is an exciting opportunity for a full time Customer Service Representative / Shipping / Receiving Clerk in Hayward - Candidate should have great customer service skills, strong attention to detail and ability to communicate efficiently with customers and Warehouse Team.
Schedule: Monday through Friday, 7:45 am - 4:30 pm, with possible overtime
Hourly Pay: $18.75
Shipping / Receiving Duties
- Check drivers in/out in WMS and handle online dock scheduling system for inbounds and outbounds
- Check and close inbounds, monitor doors and driver dwelling time, record driver in/out times in WMS and Dock System
- Verify driver truck seals and also seal trucks on outbound shipments
Customer Service Duties
- Process and input all customer orders
- Run stock/inventory reports to check for product availability
- Generate all related paperwork and necessary information required for customer work orders; check all orders for special requests and post inventory records
- Coordinate special/last minute shipping requests with the Transportation and Operations Departments
- Expedite any orders if necessary
- Trace orders as required and notify customers of any activity concerning their order
- Ensure proper invoicing of accounts by verifying computer-generated invoices
- Maintain damage records and backorder logs
- Handle return merchandise in an efficient manner and ensure proper credit is given to customer
- Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner
- Report customer feedback to management, including any signs of customer disatisfaction
- Act as a liason between the warehouse and the customer
- Oversee all paperwork associated with orders and maintain the corresponding files
- Maintain current and accurate procedure manuals that detail the processing requirements for each account
- Answer phone calls and operate various types of office machines and computers necessary to perform duties
- Effectively correspond with customers as required
Qualifications
- High school or equivalent
- 6 months customer service experience, preferred in logistics
- Knowledge skills: General office knowledge including telephone and computer skills
- Detail-oriented
- Multi-tasker
- Data entry
Company DescriptionMALEKO PERSONNEL is the leader in specialized industrial, production, and logistics staffing. We represent a variety of professionals, including assembly, shipping, receiving, and inventory control specialists, certified forklift drivers, and warehouse professionals. If you're looking for short-term or long-term assignments, competitive pay rates, and a variety of shift options you owe it to yourself to give MALEKO PERSONNEL a look. MALEKO has proudly put together a team of highly skilled and seasoned professionals who understand and embrace the pursuit of customer satisfaction and are ready to work for you!
Company Description
MALEKO PERSONNEL is the leader in specialized industrial, production, and logistics staffing. We represent a variety of professionals, including assembly, shipping, receiving, and inventory control specialists, certified forklift drivers, and warehouse professionals. If you're looking for short-term or long-term assignments, competitive pay rates, and a variety of shift options you owe it to yourself to give MALEKO PERSONNEL a look. MALEKO has proudly put together a team of highly skilled and seasoned professionals who understand and embrace the pursuit of customer satisfaction and are ready to work for you!