Job Description
Job DescriptionCompany Description
About Us
At Signal Tru Brand, we are committed to empowering businesses through strategic branding, intelligent market positioning, and long-term partnership development. Our team thrives on innovation, authenticity, and measurable results—helping brands break through the noise and signal their true value to the world. Based in Madison, WI, we operate with integrity and passion, supporting both established enterprises and emerging ventures on their path to sustainable growth.
Job Description
Job Description
We are seeking a detail-oriented and proactive Customer Service Representative to join our team. This role is ideal for someone who takes pride in delivering outstanding customer support and enjoys solving problems with professionalism and clarity. You will serve as the first point of contact for customers, helping to resolve inquiries, provide product information, and maintain a high level of satisfaction throughout the customer journey.
Key Responsibilities
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Respond to customer inquiries via phone, email, and internal systems.
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Resolve complaints and issues with a calm, solutions-oriented approach.
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Maintain accurate records of customer interactions and transactions.
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Collaborate with internal departments to ensure timely resolution of issues.
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Follow company communication procedures and guidelines.
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Ensure a professional, courteous, and responsive customer experience.
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Track feedback and report trends to improve service operations.
Qualifications
Qualifications
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High school diploma or equivalent; associate’s or bachelor’s degree preferred.
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Minimum 1 year of experience in a customer service or support role.
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Strong verbal and written communication skills.
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Excellent problem-solving abilities and attention to detail.
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Ability to multitask and prioritize in a fast-paced environment.
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Familiarity with CRM software and basic computer skills.
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Professional demeanor and customer-focused mindset.
Additional Information
Benefits
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Competitive salary ($47K - $52K annually).
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Opportunities for professional growth and internal advancement.
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Supportive and team-driven work environment.
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On-the-job training and skill development programs.
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Paid time off, holidays, and health benefits package.
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Monday to Friday schedule – no weekends required.