Job Description
Job Description
Family First Credit Union is seeking an energetic and self-motivated person to join our credit union family.
Responsibilities:
· Serve membership by providing services and information in a pleasant, professional, and efficient manner via telephone or correspondence.
· Continuously check member service voice mail and reply to these calls accordingly.
· Research and solve routine member questions, problems, and complaints concerning credit union accounts.
· Verify accounts, open/close accounts, accept loan applications, process stop payments on share draft accounts, order cards, and answer questions regarding share accounts, share drafts, VISA cards, ATM cards, IRAs, etc.
· Cross-sell credit union products and services when appropriate.
· Assist members with basic questions regarding their loans. Comply with all aspects of BSA/AML and OFAC regulation.
· Assist members with home banking.
· Assist with new member applications, loan applications, and/or information to members and prospective members
· Responsible for researching member inquiries to ensure proper follow up and satisfaction.
· Treat all credit union members and employees with a positive and cooperative attitude.
Job Requirements:
Education and experience
· High School graduate, college degree desirable.
· Previous Call Center or PBX Operator experience preferred.
Knowledge and skills
· Strong verbal and written communication skills
· Computer knowledge
· Ability to multi task
· Strong interpersonal skills
· Strong Customer Service skills
Company DescriptionFamily First Credit Union is the eleventh oldest credit union in the state of Georgia. It was chartered in 1930 to serve employees of the Fulton County School System and their families. As time progressed, we added other school systems, private schools, and businesses. We have over 12,000 members and offer the best services and products available. In 2022, Family First Credit Union won the Credit Union of the Year for our asset range from the League of Southeastern Credit Unions. Like all credit unions, Family First Credit Union is a not-for-profit financial cooperative. We exist solely for the purpose of serving our members' best interests. We will continue to put our members' needs before profits. Our assets are over $131 million, and our capital ratio is 13.50%.
Company Description
Family First Credit Union is the eleventh oldest credit union in the state of Georgia. It was chartered in 1930 to serve employees of the Fulton County School System and their families. As time progressed, we added other school systems, private schools, and businesses. We have over 12,000 members and offer the best services and products available. In 2022, Family First Credit Union won the Credit Union of the Year for our asset range from the League of Southeastern Credit Unions. Like all credit unions, Family First Credit Union is a not-for-profit financial cooperative. We exist solely for the purpose of serving our members' best interests. We will continue to put our members' needs before profits. Our assets are over $131 million, and our capital ratio is 13.50%.