Clinic Manager

Job Description

Job Description

Come join our awesome team as the Clinic Manager with Senior CommUnity Care of Colorado PACE, in Eckert.

Senior CommUnity Care of Colorado PACE is part of Volunteers of America National Services which serves as the Housing and Healthcare subsidiary of the Volunteers of America parent organization.

Pay: $77,000 - $107,000 annually

Schedule: Monday - Friday 8:00am - 5:00pm, and participation in weeknight and weekend on-call rotation

Employer/Employee Benefits:

• Medical, Dental and Vision insurance
• Health Savings Account (HSA)
• Flexible Saving Account (FSA)
• 403(b) - with discretionary contribution
• Paid Vacation/Sick Time
• Employee Referral Program

Benefits with minimal to no cost to employees:

• Scholarships
• Employee Assistance Program (EAP)
• Wellness program
• Life insurance (with an option to purchase additional)
• Short term disability
• Loan program
• NEW! NetSpend – Get paid early: Tap into 50% of your earnings after payday.
• Ministry Program

The Clinic Manager oversees and manages the overall clinical effectiveness of Senior CommUnity Care (SCC) clinical services to ensure the efficiency, consistency, continuity, and quality of care provided to program participants. Is accountable for meeting organizational and participant outcomes and utilization goals.

QUALIFICATIONS:

• Education: Associate Degree in Nursing (RN), Bachelor’s Degree from an accredited school in nursing preferred.
• Licensure: Unencumbered license as a Registered Nurse (RN) in the State of Colorado required.
• Experience: Proven experience leading a team of professionals. A minimum of one year’s experience in working with the frail or elderly population.
• Must have a valid driver’s license, proof of insurance and have means of transportation.
• Must have medical clearance for communicable diseases and up-to-date immunizations after having direct participant contact.

Skills and Knowledge:

• Ability to read, speak and write fluently in English.
• Broad knowledge base of physical, mental, and social needs of the frail elderly and their families.
• Skilled in physical assessment and triaging. Ability to react calmly and effectively in emergency situations.
• Skilled in preparing and maintaining medical records.
• Strong knowledge of nursing standards and best practices.
• Knowledge of medical equipment and instruments.
• Excellent interpersonal communication and phone skills. Ability to prepare written assessments and correspondence. Ability to read and interpret rules and regulations.
• Ability and willingness to work in various locations and environments.
• Familiarity with word processing, data processing, and computer entry skills to match existing management and other software used by the program.
• Ability to utilize computers and other electronic devices for tasks such as timekeeping, in- servicing and documentation.
• Demonstrated effective leadership and decision-making skills. Ability to apply creative problem-solving skills to complex issues. Ability to plan, prioritize, and follow-up on responsibilities.
• Ability to foster collaborative working relationships. Ability to supervise, direct, coach, and develop direct reports and larger team. Demonstrated ability to work with a diverse team and flourish in a flexible work environment.
• Skilled in establishing and maintaining effective working relationships with participants, medical staff, staff members and family caregivers.
• Knowledge of PACE regulations, infection control practices, and quality assurance and improvement.
• Strong knowledge about the PACE model and philosophy of care.

ESSENTIAL FUNCTIONS:

• Provides oversight of the overall effectiveness of clinical care provided to SCC participants across all care settings and is responsible for meeting defined organizational participant outcome, utilization, and quality goals.
• Provides oversight, management, and coordination of the consistency and quality of the twenty- four (24) hour care provided to program participants across all care settings.
• Provides oversight, management, and direction of the overall operational effectiveness of PACE clinics and is responsible for effectuating and maintaining effective and efficient operational systems, processes, and workflows in compliance with applicable regulations and organizational policies to meet participant care needs and organizational objectives. This includes, but is not limited to, staffing schedules, inventory management and procurement, policies and procedures, clinical workflows, etc.
• Provides direct supervision and support of the Nursing Staff, Triage Nurse, Clinic Support Staff, and Medication Department Staff.
• Develop and manage the overall clinic schedule for nurses and clinic support staff, including the on-call schedule.
• Participates in the nursing on-call schedule.
• Manage inventory of clinic supplies, coordinating with the clinic secretary for supply procurement.
• Engages in team building. Coaches and mentor's staff. Instructs and teaches staff as needed. Trains clinical staff to function independently. Ensures that the job responsibilities, authorities and accountability of direct reports are defined and understood. Assists in the establishment and enforcement of organizational policies and procedures
• Responsible, in coordination with the clinical team and IDT, for utilization management including minimizing unnecessary or preventable utilization, safe and effective discharges and transitions between care settings, and utilization review and improvement efforts to meet participant care needs.
• In conjunction with the Director of Clinical Services, acts as a liaison between program and contracted providers and facilities for the coordination of effective care and treatment of program participants.
• Functions as an engaged member of the leadership team. In coordination and partnership with other members of the leadership team, assists in the development and implementation of organizational and strategic initiatives.
• Oversees the SCC Clinical Team. Supports the Clinical Team in ensuring the participant plan of care is fully developed and accurately reflects participant needs and care and services provided in alignment with organizational policy. Ensures clinical team adheres to the plan of care.
• Oversees and is responsible for the system/process for ensuring both compliance and effectiveness of orientation and ongoing competencies for all staff providing clinical services including RNs, LPNs, CNAs, PCAs, CPhTs, and QMAPs. Ensures that clinical staff work effectively within their scope of practice.
• Actively participates and engages in the implementation of quality improvement initiatives. Actively participates as a member of the Quality Assurance Committee.
• Assists in the development and monitoring of quality metrics and indicators. Recommends and implements measures to support ongoing improvement of the quality, consistency, and continuity of participant care and PACE services.
• Establishes and maintains accountability for high customer service standards and monitors, evaluates, and responds to opportunities for improved participant and family/caregiver satisfaction.
• Manages and reviews participant’s records, charts, pertinent information and staff’s documentation. Documents as needed in medical records according to Senior CommUnity Care standards.
• Maintains the stability and reputation of SCC by ensuring all activities and operations are performed in compliance with local, State, and Federal laws, regulations, and contractual requirements.
• Establishes and maintains a productive working relationship with relevant contracted providers.
• Engages in team building. Coaches and mentor's staff. Instructs and teaches staff as needed. Trains clinical staff to function independently. Ensures that the job responsibilities, authorities and accountability of direct reports are defined and understood. Assists in the establishment and enforcement of organizational policies and procedures.
• Is responsible for adherence to program cultural standards including supporting the development and integration of these standards within the team through modeling, coaching, and accountability.
• Follows and ensures that clinical team follows all organizational policies and procedures including CDC and Occupational Safety and Health Administration (OSHA) safety guidelines.
• Educates staff in regard to care and treatment for the elderly as needed.
• Acts within the scope of his or her authority to practice.
• Handles potentially infectious specimens with appropriate biohazard precautions, and practices Universal precautions.
• Protects privacy and maintains confidentiality of all company procedures, results and information about employees, participants and families.
• Participates in continuing education classes and any required staff training meetings. Maintains professional affiliations and any required certifications.
• In collaboration with the Director of Clinical Services and the Home Care Manager, ensures supervisory visits are completed per policy, completing these visits in participants homes as needed.
• Performs other duties as required or requested.

Senior Community Care of Colorado (SCCCO) is a PACE Program (Program of All-Inclusive Care of the Elderly) serving older adults in Montrose and Delta Counties. Our team offers wrap-around care services to meet the unique needs of each of our participants and support them to remain living independently in their homes and communities. Our approach to care is based on our respect for the human spirit and the belief that the right to dignity doesn’t diminish with age. Compassion, empathy, personal attention are at the core of how we serve each and every program participant. Unlike other settings, getting to know our participants and building meaningful relationships are key to our success. SCCCO has centers in Montrose and Delta Counties, surrounded by the breathtaking Colorado scenery.

We want our staff to love their job and offer flexible work schedules and a comprehensive benefits package that support a healthy and active work-life balance. SCCCO is Great Place to Work-Certified for 7 years in a row!

Take pride in helping others and join us today!

At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations’ shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.