Job Description
Job Description
- Duration - This assignment will at least be 3 months, with potential of FTE conversion
- Need is for (1) Contractor
- Hourly pay rate - $24
- Work environment - Onsite 4 days/week for training the first month, after training period, 2 days/onsite, 3 days/remote. At our corporate office - 3701 Wayzata Blvd, Suite 300 Minneapolis, MN 55416 USA
- Working Hours – 9am – 5:30 pm
- Interview process – 1-hour onsite interview with the hiring manager and another team member at our Minneapolis office.
- Ideal candidate profile –
- Call center environment experience – 80% of this job is on the phone with our patients
- Strong customer service experience/skills with patient centricity
- Previous experience with financial/billing – a large portion of this role is collecting payments, walking through payment plans, explaining patient payments vs what insurance pays
- A “nice to have” but not required – previous claims experience
- Patient experience background
Position Summary
The Financial Services Representative serves as the initial point of contact for patients calling for financial and billing inquiries. This role is responsible for collecting payment information, initiating & modifying existing payment plans, as well as responding to basic inquiries about billing and account status. A successful Financial Services Representative has excellent communications skills, ability to apply critical thinking to nuanced patient situations, a flexible & proactive approach, eagerness to learn and develop skills, and a commitment to providing a positive patient experience.
Responsibilities:
Accountabilities & Responsibilities
- Respond to inbound phone calls
- Assist patients with resolution of past due account balances
- Address patient inquiries regarding insurance claim status, account balance, and account resolution options
- Collect patient payment information securely, set up payment plans, and modify existing plans as necessary
- Initiate outbound phone calls for breached payment plans because of expired, or expiring soon, payment information
- Discuss the Patient Assistance Consideration (PAC) process & eligibility
- Update and maintain patient information related to patient billing and collections cycles
- Effectively communicate patient issues and grievances through internal reporting system and with cross-functional teams
- Initiate & respond to Outlook inquiries from both patients and internal teams
- Perform all job duties while maintaining compliance with all appropriate regulatory requirements including the SEC, IRS and HIPAA
- Other duties as assigned
Qualifications:
Education & Experience
Required:
- Associate’s degree or equivalent work experience
- 1 or more years of customer service and/or call center experience
Preferred:
- Previous experience with medical billing, coding, insurance, authorization, and collections
Knowledge & Skills
- Ability to manage difficult or emotional situations effectively
- Application of de-escalation techniques when necessary
- Ability to successfully manage multiple tasks concurrently facilitated through multiple computer screens and applications
- Leverages critical-thinking skills, within defined work processes and policies, in response to nuanced patient financial situations Strong relationship building and communication skills
- Exceptional written documentation skills – clear, complete, and concise
- High attention-to-detail and accuracy
- Thrive in a fast-paced, continuously changing environment
- Problem-solving skills with the ability to identify and seek support to resolve issues quickly and accurately
- Proficiency using MS Word, Excel and Outlook
Company DescriptionBased in Eagan, MN. C4 Technical Services has been a national provider of contingent workforce solutions since 2003.
Women and Minority owned – NMSDC Certified
Offices in MN (Corporate), TX, CA
Company Description
Based in Eagan, MN. C4 Technical Services has been a national provider of contingent workforce solutions since 2003.\r\nWomen and Minority owned – NMSDC Certified\r\nOffices in MN (Corporate), TX, CA