Manager Exhibits Operations

Job Description

Job Description

NAHB is seeking a manager of exhibit operationsto support the planning, logistics and execution of exhibit operations for the NAHB International Builders’ Show® (IBS) and related events. This individual will work closely with the Expositions & Sales team to coordinate day-to-day operational activities, oversee exhibitor service processes, and manage logistics from contracting through on-site execution. They will serve as a key liaison among exhibitors, vendors, service partners and internal teams, ensuring seamless coordination, strong customer service and a high-quality event experience.

Key Duties and Responsibilities

Exhibit Operations & Logistics

• Manage exhibitor operations for IBS, including contracts, space assignments, invoicing, exhibitor communications, service manuals, data accuracy in Momentus and coordination of deadlines and requirements.
• Partner with the general service contractor, convention center teams and other vendors to oversee floor plans, logistics, booth configurations, operational processes, and issue resolution.
• Serve as the primary point of contact for exhibitor inquiries, ensuring exceptional customer service, timely updates, and effective coordination across internal departments.

Sales Support

• Support the Expositions & Sales team by managing exhibit space inventory, processing contracts and payments, tracking sponsorship fulfillment, and generating sales and operational reports.
• Collaborate with marketing and sales teams to maintain accurate exhibitor listings, online floor plan updates, and pre-show outreach materials.
• Assist with client communications, sales follow-up, and other activities that enhance exhibitor engagement and support revenue goals.

On-Site Management

• Coordinate exhibitor registration, move-in/move-out schedules, show floor operations, and onsite service delivery during IBS.
• Oversee vendor partners and temporary staff to ensure efficient, professional execution of on-site logistics.
• Provide high-quality customer service and timely issue resolution to exhibitors and partners throughout the event.

Post-Show & Administrative Support

• Contribute to post-show analysis, reporting and process improvement to strengthen future operational performance.
• Maintain documentation of procedures, vendor information and exhibitor feedback, and support departmental planning and strategic initiatives.
• Participate in cross-departmental coordination to enhance overall exhibitor operations and event experience.

Preferred Skills

• Experience in exhibit operations, trade show management or event logistics, including working with general service contractors and convention center operations.
• Knowledge of exhibitor sales processes, sponsorship fulfillment and customer service expectations within large-scale events.
• Strong organizational and multitasking skills with the ability to manage competing priorities under tight deadlines.
• Excellent communication, negotiation and relationship-management abilities for working with exhibitors, vendors, staff and external partners.
• Proficiency with event management software, preferably Momentus, and familiarity with digital platforms for data management, communications and reporting.
• Experience in trade associations, B2B events or the home building industry is preferred.

Qualifications

• Bachelor’s degree in event management, business, marketing, communications or related field.
• 3-5 years of experience in trade show or event operations; large-scale association or B2B event experience preferred.
• Demonstrated ability to support the planning, coordination and execution of complex projects from inception to completion.
• Ability to work independently and collaboratively, with a commitment to delivering high-quality customer service.
• Willingness to travel and work extended hours during on-site event operations.