Education Support Specialist (NETL)

Job Description

Job DescriptionMission

Waséyabek Federal Services, LLC (WFS) is a 100% Tribally owned, Native American SBA 8(a) small business of the Nottawaseppi Huron Band of the Potawatomi (NHBP). WFS is part of a portfolio of companies managed by Waséyabek Development Company, LLC, a 100% Tribally owned economic development firm focused on income diversification on behalf of NHBP that reaches beyond gaming is a well-funded, experienced small business, with substantial liquid assets and experience in federal contracting. WFS has borrowing capacity to meet the daily cash needs of new business development, new award support, and operational working capital. WFS is well-versed in federal contract compliance and providing outstanding support services.

Position Summary

Provide broad program and administrative support to the Federal Government’s Graduate Education Program.  The program hosts undergraduate, graduate, and faculty research associates.

Responsibilities:

· Provide timely and professional customer service and interaction with internal and external stakeholders (mentors, team supervisors, research associates, potential candidates).

· Provide support, direction, coordination, and communication for obtaining program participants to include answering questions, assisting with program opportunity announcements, assisting with the participant selection process and preparing/reviewing cost estimate worksheets.

· Assist and coordinate with the funding process by submitting required forms, ensuring accuracy and completeness, routing funding packages and monitoring funding status.

· Support the onboarding of research associates to include maintaining and providing welcome packages, coordinating with mentors/stakeholders, coordinate workspace and related equipment/supplies, coordinate travel where required, coordinate, and assist with start date and orientation, and maintain related spreadsheets and files.

· Support program execution by monitoring/communicating funding status, answering questions, providing guidance, supporting travel request process, help administer faculty stipend process, and maintaining electronic files.

· Stewards of organizational culture with a focus on teamwork and commitment to service amidst a diverse colleague and customer base.

· Able to quickly adapt/adjust focus, and problem solve within evolving work demands.

· Ability to adjust schedule to meet quickly developing needs of supervisor and other team members.

· Coordinate and administer various aspects of the End of Appointment/Off-Boarding Process.

· Support the Federal Government’s Awards and Recognition Programs.

· Maintain electronic files; work within automated systems including electronic application system, organizational tracking system, personnel tracking system, Microsoft Outlook calendar/meetings, SharePoint sites, Research Associate Dashboard, and others.

· Identify and train a back-up(s) to manage key tasks when absent.

· Additional functions not specifically outlined in this position description as directed by the leader.

Minimum Qualifications, Knowledge, Skills, and Abilities:

· High school diploma and 4 years’ professional office experience in administrative, technical and/or customer service function.  Associates or bachelor’s degree a plus.  Education program administration experience a plus.

· Well organized and detail oriented.

· Effective interpersonal and communications skills.

· Excellent written and verbal skills.

· Office equipment and personal computer skills.

· Proficiency with Microsoft products (Word, Excel, PowerPoint, Outlook, SharePoint).  Ability to learn government software programs and systems.

· Ability to work independently on projects and apply judgement.

· Steward the organizational culture with a focus on teamwork and commitment to service amidst a diverse colleague and customer base.

· Ability to quickly adapt focus, adjust schedule and problem solve to meet evolving work demands and needs of supervisor and other stakeholders.

· Highly resourceful team-player, with the ability to also work independently and balance multiple competing priorities and tasks.

· Ability to pass a pre-employment drug screen.

· Ability to pass an extensive background investigation, including but not limited to personal and professional financial history, nationwide criminal record search, credit check and other relevant background information deemed necessary by WDC.

Preferred Qualifications, Knowledge, Skills, and Abilities:

· Prior knowledge or experience working with Department of Energy Systems.

· Three to five years of related experience preferred.

Core Competencies:

Vision – Supports and builds a shared vision with stakeholders across the organization. Engages others in translating vision into action. Supports and clearly communicates organizational direction and priorities.

Executive Communication – Communication with other managers and Company's Executive team in an accurate, clear, thorough, concise, well-organized, and timely manner. Strives to avoid surprising stakeholders with emerging information of situation reports. Strives for transparency in all communications.

Accountability and Management – Demonstrates accountability and responsibility for own work. Translates objectives into meaningful performance measures and aligns performance plan with organizational goals. Achieves meaningful results by putting in the necessary time and effort and following through to ensure quality outcomes through own work and the actions and contributions of subordinates and the organization as a whole.

Physical Requirements:

This job operates in a professional office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Flexibility related to work hours as project demands arise.

· Occasionally required to move 5 – 25 pounds.

· Must be able to remain in a stationary computer position for extended periods of time.

· Must be able to use hands and fingers to type.

· Must be able to reach with hands and arms for using a computer.

Travel Requirements:

Travel between PGH and MGN sites may occasionally be required.

Disclaimer:

This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.