Job Description
Job Description
We are looking for an experienced Tag Agency Manager to oversee the daily operations of an Automotive Tag Agency in Apopka, Florida. This role requires strong leadership skills, attention to detail, and a commitment to ensuring compliance with organizational standards while maintaining exceptional customer service. The ideal candidate will possess a background in automotive tag and title processes, as well as proven managerial expertise.
Responsibilities:
• Supervise and manage the daily functions of the Automotive Tag Agency, including walk-in customers and dealer clients.
• Ensure team members are fully trained and equipped to meet company standards and perform their duties effectively.
• Conduct interviews, select candidates with relevant experience, and oversee training programs to enhance operational efficiency.
• Provide support to title clerks in resolving customer service issues and addressing concerns.
• Enforce company policies and safety guidelines to maintain a secure work environment.
• Step in to cover any position within the agency during employee absences to ensure seamless operations.
• Safeguard customer information and maintain proper inventory security protocols.
• Monitor and evaluate staff performance to ensure alignment with organizational goals and standards.
• Must have prior experience in automotive tag and title processes.
• Proven managerial experience with a focus on team leadership and operational oversight.
• High school diploma or equivalent, along with relevant education or work experience.
• Proficiency in basic math skills, including the ability to compute ratios, percentages, and interpret data.
• Strong problem-solving abilities and the capacity to handle standardized situations effectively.
• Familiarity with customer service principles and the ability to multitask in a fast-paced environment.
• Basic computer skills and excellent communication abilities, both oral and written.
• Candidates must demonstrate dependability, punctuality, and flexibility.