Job Description
Job DescriptionWe are a family-owned and operated restaurant and catering group based in South San Francisco, looking for a host/hostess to help provide excellent customer service to our guests!
Responsibilities:
- Prepares and maintains a seating chart for each shift and is familiar with the rotation order
- Distributes the daily specials to the various stations and changes the blackboard to reflect the specials of the day.
- Greets and seats customers in a courteous and timely manner as they enter the restaurant and/or communicates delays in seating and starts a waiting list.
- Checks OpenTable for any reservations
- Accommodates special needs of customers and communicates any needs to appropriate staff.
- Assists dining room staff during rush periods by cleaning tables whenever possible.
- Answers telephone in a professional manner, takes reservations, takes “to-go-orders” and answers customer inquiries.
- Writes messages down for employees and delivers those messages when the opportunity presents itself.
- Communicates customer and/or employee difficulties to management.*
- Applies knowledge of full menu and other restaurant information such as restaurant hours and types of payment
- Enters “to-go-orders” into the computer and prints receipt as well as prepares to-go items necessary to fill order along with condiments, other food items and utensils.
- Completes opening and closing duties in accordance with approved procedures.
- Communicates any health and/or safety concerns/violations immediately to management.
Qualifications:
- Hosting experience, a plus
- Experience using OpenTable a plus
- Ability to work in a fast paced environment and multi-task
- Amazing customer service skills and desire to deliver genuine hospitality
- Takes ownership of their tasks and displays initiative