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Host Hostess

Shihadeh Investments Inc
locationSouth San Francisco, CA 94080, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job DescriptionWe are a family-owned and operated restaurant and catering group based in South San Francisco, looking for a host/hostess to help provide excellent customer service to our guests!

Responsibilities:



  • Prepares and maintains a seating chart for each shift and is familiar with the rotation order

  • Distributes the daily specials to the various stations and changes the blackboard to reflect the specials of the day.

  • Greets and seats customers in a courteous and timely manner as they enter the restaurant and/or communicates delays in seating and starts a waiting list.

  • Checks OpenTable for any reservations

  • Accommodates special needs of customers and communicates any needs to appropriate staff.

  • Assists dining room staff during rush periods by cleaning tables whenever possible.

  • Answers telephone in a professional manner, takes reservations, takes “to-go-orders” and answers customer inquiries.

  • Writes messages down for employees and delivers those messages when the opportunity presents itself.

  • Communicates customer and/or employee difficulties to management.*

  • Applies knowledge of full menu and other restaurant information such as restaurant hours and types of payment

  • Enters “to-go-orders” into the computer and prints receipt as well as prepares to-go items necessary to fill order along with condiments, other food items and utensils.

  • Completes opening and closing duties in accordance with approved procedures.

  • Communicates any health and/or safety concerns/violations immediately to management.



Qualifications:



  • Hosting experience, a plus

  • Experience using OpenTable a plus

  • Ability to work in a fast paced environment and multi-task

  • Amazing customer service skills and desire to deliver genuine hospitality

  • Takes ownership of their tasks and displays initiative


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