Job Description
Job Description
The Hydromat Chief Operating Officer Position is intended to support day-to-day operations management and continual improvement, ensuring that our business is well-coordinated and productive. The areas of responsibility for this role are very broad and will require thorough knowledge of Hydromat processes, procedures, as well as industry-specific standards and requirements
Professionalism:
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Technical Skills:
Strive to continuously build knowledge and skills and share expertise with others.
Customer Service:
Manage difficult or emotional customer situations; Respond promptly to customer's needs; Solicits customer feedback to improve service; Respond to requests for service and assistance; Meet commitments.
Interpersonal Skills:
Focuses on solving conflict, not blaming; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Dependability:
Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
Strong Leadership & Teamwork:
Balances team and individual responsibility; Exhibits objectivity and openness to others' views, Gives and welcomes teamwork; Continues to build a positive team spirit; Puts success of team above own interests; Able to build morale and group communications to goals and objectives; Supports everyone's efforts to succeed; Builds and mentors a high-performing operations team, fostering a culture of accountability, collaboration, and growth.
Supervisory Responsibilities:
This position oversees the manufacturing, production, and personnel matters of the Organization. The COO acts as a liaison between department-level managers and the top executive. Will report to CEO.
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