Job Description
Job Description
Workforce experience & operations manager
Location: Eugene, OR
Type: Full-time, Onsite
Reports to: Head of Call Center
Role Overview
We are building a high-energy sales hub in Eugene, and we need a versatile leader who can keep the engine running smoothly. This is a hybrid role that blends office management, new-hire onboarding & training, and community engagement.
You will be the cultural anchor of the center—ensuring an efficient, welcoming environment for employees, overseeing the onboarding and training experience for new hires, and helping us build relationships across the Eugene community to support hiring, brand awareness, and local partnerships.
This is an ideal role for someone who thrives in a fast-paced environment, enjoys wearing multiple hats, and wants to help shape a growing team and workplace from the ground up.
Key Responsibilities1. Office Management & Operational Support (40%)
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Own day-to-day office operations: supplies, equipment, vendor coordination, space management, and facility needs
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Serve as the primary onsite contact for employees, contractors, vendors, and visitors
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Maintain a positive, productive workplace environment—clean, organized, and optimized for call center operations
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Coordinate schedules, room bookings, onsite events, and team activities
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Support leadership with administrative tasks such as reporting, scheduling, and coordination
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Ensure compliance with safety protocols and workplace policies
2. New Hire Onboarding & Training (35%)
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Lead the full onboarding experience for new call center employees, ensuring a smooth and welcoming start
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Conduct orientation sessions: company overview, tools, systems, SOPs, expectations, metrics
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Partner with leadership to develop training materials, playbooks, and ongoing development programs
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Track onboarding progress and training completion
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Help maintain a high-quality, consistent training environment as the center scales
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Support QA by reinforcing standards, scripts, and performance expectations
3. Community & Talent Engagement (25%)
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Represent the company within the Eugene community as a friendly, proactive liaison
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Build relationships with local workforce groups, colleges, job centers, and community organizations
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Support local hiring events, career fairs, and outreach activities
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Drive initiatives that make the call center a local employer of choice
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Help create a positive, community-minded culture within the center
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Coordinate volunteer events, local partnerships, and community-building programs
Ideal Candidate Profile
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Relevant experience of at least 2 years
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Experience in office management, HR coordination, training, retail management, call center support, or similar people-facing roles
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Warm, confident communicator who enjoys helping others succeed
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Strong organizational and multitasking skills
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Comfortable operating independently and taking ownership
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Able to thrive in a fast-paced, high-volume environment
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Capable of building relationships both internally and externally
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Knowledge of training development, community engagement, or call center environments is a plus
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Passion for creating a welcoming, inclusive, and productive workplace
What Success Looks Like
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The call center operates smoothly day-to-day with minimal friction
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New hires are fully ramped on time and feel supported and connected
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The workplace culture is energized, organized, and professional
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The community views us as a strong local employer and partner
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Leadership has a reliable onsite presence to execute plans and support growth
For this area, a base salary of $52K–$68K with a 5–10% bonus is about right.