Job Description
Job Description
Donation Processing Agent (Remote | 1099 Independent Contractor)
Empire Connect Agency | Remote | Contract
Empire Connect Agency is seeking professional, detail-oriented Pledge Donation Specialists to support well-established non-profit organizations. In this role, you will be responsible for taking inbound calls from donors and processing pledges with accuracy, empathy, and professionalism. This is a 1099 independent contractor opportunity, offering flexibility and the ability to work from home.
Responsibilities:
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Answer inbound calls from individuals looking to donate to non-profit organizations
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Accurately enter donation details and follow call handling procedures
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Provide a high level of customer service with empathy, patience, and professionalism
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Maintain a quiet and distraction-free work environment
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Adhere to client-specific scripts, compliance requirements, and quality standards
Requirements:
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Minimum of 6 months remote call center experience or 1 year of in-office (brick-and-mortar) call center experience
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Clear communication skills and strong soft skills, including active listening, patience, and professionalism
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Ability to follow written and verbal instructions precisely
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Must have a quiet home office environment
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No criminal history (a background check is required)
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Must be comfortable working as a 1099 independent contractor
Schedule:
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Client services are available 24/7/365
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Flexible scheduling—contractors may select shifts based on availability and business needs
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Contractors must be dependable and committed to their selected hours
If you're passionate about helping others and have the skills to deliver quality customer service from home, we welcome you to apply and become a valued contractor with Empire Connect Agency.
Apply today to be considered.
Company DescriptionEmpire Connect Agency is a remote-first company dedicated to connecting talented individuals with leading clients. We specialize in providing exceptional customer support services through a virtual workforce of independent contractors. Our mission is to empower people to build flexible, fulfilling careers from home while delivering top-quality service for some of the world’s most recognized brands.
Company Description
Empire Connect Agency is a remote-first company dedicated to connecting talented individuals with leading clients. We specialize in providing exceptional customer support services through a virtual workforce of independent contractors. Our mission is to empower people to build flexible, fulfilling careers from home while delivering top-quality service for some of the world’s most recognized brands.