Job Description
Job DescriptionSalary: $50k - $60k
Position Overview:
We are seeking a people-focused, detail-oriented Membership Services Associate to serve as a key point of contact for our members, support educational and event operations, and assist with light project and marketing coordination. This role is ideal for someone who loves supporting others, thrives in a dynamic environment, and is eager to grow with a mission-driven organization.
Key Responsibilities:
Member Support & Communication
Provide responsive and thoughtful member support via phone and email
Monitor and manage key inboxes and main phone lines
Assist members with sign-ups, renewals, credit card issues, and general questions
Guide members through event registration and education platforms
Support reactivation campaigns and follow-ups on membership lapses
Sales Support
- Coordinate with the sales support team to ensure seamless handoffs
Data & Database Management
Maintain accurate and up-to-date member records
Perform list imports and chapter-level member report generation
Track engagement and support reporting efforts
Event Coordination
Support logistics for webinars, classes, and onsite events
Post events to websites and coordinate promotional content with marketing
Assist with registration outreach and day-of logistics
Education Platform Management
Assist in building and updating online classes
Coordinate with creative teams for class assets (graphics, videos)
Manage instructor setup
Prepare class materials (binders, signage, printouts, etc.)
Project Coordination
Coordinate small-scale projects and contribute to larger initiatives
Support marketing with social media, video clips, and promotional content for events
Help organize special member recognition programs (e.g., awards)
Manage podcast scheduling and speaker coordination
Make basic updates to the website (events, announcements, etc.)
Qualifications:
Excellent interpersonal and communication skills
Highly organized with strong attention to detail
Comfortable handling light technical tasks such as updating websites, databases, or platforms
Able to manage multiple priorities efficiently and meet deadlines
Experience with tools such as Asana, HubSpot, Microsoft Office, and basic content management systems (CMS) is preferred
Prior customer service experience in a client-facing role is preferred
Why Join Us?
Growth Opportunities We are committed to training and growing talent from within
Collaborative Culture Be part of a supportive, mission-focused team
Impact-Driven Help deliver resources and experiences that make a difference in our member community