Job Description
Job Description Integrity Facility Solutions
Full-Time | In Person | Evansville / Newburgh, IN Area
Benefits
- Paid Time Off
Position Summary
Integrity Facility Solutions is seeking a Service Manager to lead and own day-to-day service operations, personnel accountability, and client satisfaction across assigned janitorial accounts.
This role serves as the primary operational leader for field teams and service execution, ensuring services are delivered consistently, efficiently, and in alignment with company standards and client expectations. The Service Manager is responsible for service quality, staffing continuity, leadership development, client relationships, labor awareness, and team accountability.
This is not a coordinator role—we are looking for someone who takes ownership, makes sound decisions, leads people well, and solves problems proactively rather than pushing them upward unnecessarily.
The right person will be confident in leading people, comfortable handling difficult conversations, and willing to step into operations directly when needed to protect client commitments and maintain service standards.
We are looking for someone who can keep morale strong with a “let’s get it done” attitude in a company that rewards individual contributions and believes in working hard while still enjoying what we do.
Responsibilities
Service Operations & Delivery
- Oversee daily service operations across assigned client accounts
- Ensure service quality, staffing coverage, and adherence to contract scopes
- Address service issues, quality concerns, and corrective actions proactively
- Support account onboarding, transitions, service changes, and operational continuity
- Maintain visibility into field execution, staffing risks, and service consistency
- Step into field operations when necessary for account startups, staffing shortages, urgent coverage needs, or service recovery situations
Personnel Leadership & Accountability
- Lead and develop Night Supervisors, field leadership, and operational staff
- Set clear expectations, provide coaching, and conduct performance conversations
- Support hiring, onboarding, training, and retention efforts
- Address attendance, performance, conduct, and accountability issues consistently
- Build a culture of ownership, professionalism, and leadership accountability
Client Relationship Management
- Serve as the primary point of contact for client relationships and service communication
- Address and resolve client concerns in a timely, professional, and solution-focused manner
- Conduct site inspections, walkthroughs, and client meetings as needed
- Maintain strong client relationships that support retention, satisfaction, and growth
Scheduling, Labor & Cost Management
- Oversee staffing levels, scheduling practices, and service coverage planning
- Monitor labor hours, overtime usage, staffing efficiency, and workforce stability
- Support budget awareness and cost control related to service operations
- Review payroll inputs, labor reporting, and attendance trends for accuracy
Process Improvement & Operational Leadership
- Improve operational systems, processes, and best practices
- Help ensure operations remain compliant, efficient, and scalable
- Identify recurring issues, operational risks, and improvement opportunities
- Support implementation of new systems, tools, and operational standards
- Perform quality controls and monitor key operational performance indicators
Skills & Qualifications
- Proven experience in management, operations, or a similar leadership role
- Strong leadership ability with confidence in holding people accountable
- Excellent organizational skills and strong attention to detail
- Superior communication skills, both verbal and written
- Ability to work constructively with a wide range of personalities
- Familiarity with business operations, labor management, and financial awareness
- Strong follow-through, initiative, and ability to work with minimal direction
- Professional appearance and the ability to maintain a positive, consistent image
- Flexibility and the ability to move quickly between projects and priorities
- Customer-focused mindset with strong judgment and problem-solving ability
- Bilingual (English/Spanish) skills are highly preferred
Ideal Background
We value proven leadership, operational ownership, and accountability more than formal education alone.Strong candidates may come from:
- Janitorial or facilities management
- Operations leadership
- Warehouse or logistics management
- Hospitality leadership
- Service-based businesses with staffing and client management responsibilities
A Bachelor’s degree in Business, Management, or a related field is preferred, but not required. Equivalent leadership experience is strongly considered.Candidates should be comfortable leading people, managing service operations, solving problems independently, and maintaining strong client relationships.
Additional Requirements
- Intermediate skill level in Microsoft Word and Excel
- Ability to commute to the Evansville / Newburgh, IN area
- In-person work required
Why This Role Matters
This position plays a major role in protecting our clients, supporting our employees, and helping our company grow the right way.We are not looking for someone who simply manages tasks—we are looking for someone who takes ownership of outcomes, leads people with consistency, and helps build stronger operations for the future.
A Message from Our Business Owner
Hi, my name is Justin O'Neal. I'm the founder of Integrity Facility Solutions (IFS). (Yes, this is me writing this, not some marketing person) We are based in Newburgh, IN. If you are looking for a job in a laid-back work environment that is professional, but not stuffy, without the corporate politics you must deal with at other companies, then read on. We're looking for people that are nice, really good at their job, love documentation & processes, and above all else have empathy for our clients and employees. We treat our employees and our clients great, and it requires someone with that same mindset. We also work hard but have fun solving challenges for our clients. This isn't the typical Manager position, we're looking for someone that seeking an opportunity for growth, financially and professionally. Nobody has an "employee number" here. They have a name, a family, a dog, a house, and a real purpose in our organization. If this sounds like a culture that you want to be a part of, great, please apply. If this isn't your cup of tea, no hard feelings. We have amazing people and no political power struggles. We want to keep it that way! :)
Justin O'Neal, CEO
Integrity Facility Solutions
Job Type
Full-time
Pay
From $50,000 per year
Benefits
- Paid Time Off