Job Description
Job DescriptionWe are looking for a dedicated and personable Customer Service Representative to join our team in Hermitage, Pennsylvania. In this role, you will play a crucial part in ensuring customer satisfaction by addressing inquiries, resolving issues, and promoting banking products and services. This is a long-term contract position offering the opportunity to thrive in the financial services industry.
Responsibilities:
• Respond to a high volume of inbound calls, providing timely and attentive assistance to customers.
• Support customers with tasks such as opening new accounts, updating account information, and resolving concerns.
• Deliver accurate and detailed information about banking products and services.
• Record customer interactions and transactions thoroughly in the system to maintain accurate records.
• Work collaboratively with team members to ensure a seamless and efficient customer experience.
• Analyze customer needs and recommend suitable banking solutions.
• Handle sensitive customer information responsibly and in compliance with banking regulations.
• Stay informed about banking products, services, and procedures to provide up-to-date assistance.• At least 2 years of experience in a high-volume call center environment, preferably in the banking sector.
• Proficiency in using computer programs, CRM systems, and call center tools.
• Strong verbal and written communication skills to effectively interact with customers.
• Ability to remain calm and efficient while managing a high call volume.
• Exceptional listening skills paired with patience and empathy.
• Proven problem-solving abilities and conflict resolution skills.
• Familiarity with banking processes, products, and services is a strong advantage.
• Reliable attendance and commitment to a consistent work schedule.