Medical Device Field Service Specialist

Job Description

Job DescriptionMake hospitals safer. Make your career stronger.

STERIS powers safer care through innovative products and services. As a Medical Device Field Service Specialist, you’ll be the on-site expert keeping essential equipment reliable and compliant—so clinicians can focus on patients.

Is this you?

• You like solving mechanical problems and working with your hands.
• You thrive independently but appreciate a responsive team behind you.
• You’re comfortable moving between sites and juggling priorities.

Location & coverage

Remote, customer-facing role working primarily inside hospitals. To support customers in the assigned territory, you must be based in Oregon.

What you’ll do

• Diagnose issues and perform repairs and preventive maintenance on STERIS and competitor medical equipment.
• Own your schedule to meet customer needs: PMs, service and warranty calls, installations, and field upgrades.
• Leverage advanced digital tools to complete regulatory compliance tasks and thoroughly document work.
• Communicate findings, offer repair options and pricing, and coordinate with Sales to identify service opportunities.
• Travel to different sites in your territory according to service agreements and demand.

What you bring

• High School Diploma or GED and 4+ years of work experience, including 2+ years in a technical/mechanical role; associate degree, technical certifications, competitive equipment training, or related military experience may count toward the technical requirement.
• Valid driver’s license and ability to meet required background and physical assessments for vendor credentialing.
• Customer-facing experience and team collaboration skills.
• Effective verbal and written communication.
• Basic computer literacy (Windows, email, navigation, mobile apps, and multi-system data entry).
• Schedule flexibility, including potential overnights and early/late hours.

Backgrounds that translate well

HVAC, mechanics, maintenance, refrigeration, boilers/chillers, equipment repair, diesel/automotive, aviation, plumbing, electrical.

What you’ll get

• Competitive pay
• Generous PTO plus 9 holidays
• Medical, dental, and vision benefits
• Company vehicle
• Company phone and laptop
• Tools, equipment, and uniforms provided
• Short- and long-term disability
• 401(k) with company match
• Maternity and paternal leave
• Additional optional benefits and discounts (e.g., pet insurance)
• Tuition reimbursement and continuing education
• Strong advancement potential and long-term stability