Job Description
Job Description
Front Desk & Phone Management
Our professional reception services ensure a welcoming environment and efficient communication:
- Guest Greeting: Warmly welcome clients, vendors, and tenants upon arrival.
- Call Routing: Answer inbound lines promptly, screen calls, and route them to the correct department.
- Intake: Log tenant repair requests via phone, email, or your dedicated walk-up desk.
- Triage: Assess the urgency of the issue (e.g., emergency water leak vs. routine lightbulb replacement).
- Delegation: Assign tickets immediately to your on-site technicians or preferred third-party contractors.
- Tracking: Monitor open work orders within your property management software.
- Follow-Up: Contact tenants upon completion to ensure the repair was successful and log their satisfaction.