Job Description
Job Description
Job Title: Call Center Representative
Pay: $19 an hr | Bi-weekly
Job Type: ***HYBRID POSITION: 4 DAYS ONSITE/1 DAY VIRTUAL**
Start date: 7/14/2025
Shift Options:
-
TRAINING SCHEDULE will be 8:00am - 4:00pm CST M-F.
-
WORK SCHEDULE AFTER TRAINING: Work hours are between 7am - 6pm CST, 8 hour work schedule assigned within that timeframe.
Call Center Representative Overview:
- A Claims Specialist is responsible for providing post order support to resolve disputes submitted by our customer base. This position works closely with the Claims Team Lead to ensure the department’s stated goals and quality standards are achieved through continuous improvement and efficiency gains opportunities. This position works closely with BD’s National Contracts, Pricing, Sales Support, GDC and Transportation departments. This position is responsible for a multitude of tasks including, but not limited to the following: investigating and processing credits, debits and rebilling’s associated with over, short and damages, pricing discrepancies, customer requested returns.
Duties will include but are not limited to:
• Provide Credit & Rebill assistance for Orders.
• Provide support to the Credit & Collections Team
• Process requests for credit, rebill and returns as needed.
• Meet or exceed established order accuracy and turn-around standards.
• Handle all customer contacts in a professional and courteous manner.
• Comply with all Company, Departmental, and applicable Quality System work
instructions, procedures and policies.
• Communicates regularly with management on progress of workload and escalated i
issues
• Monitor Claims Support Mailbox.
• Enter all contact information into appropriate database(s) in compliance with Company
and Regulatory policies.
Call Center Representative Qualifications:
- • Basic computer navigation skills required.
• Working knowledge of MS Excel, Word, Outlook required.
• Customer Service experience desired.
• Call Center experience desired.
• Bachelor Degree preferred
• HS Diploma/GED required.
Call Center Representative Benefits:
- Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance.
- A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.
How to Apply:
If you are interested in this position, please apply OR submit your resume to:
Saw Hlaing | shlaing@alinestaffing.com | 412-790-5425