Customer Service Coordinator - Heights Location

Job Description

Job DescriptionSalary: $17.50 - $21.50 DOE

https://www.indeed.com/viewjob?jk=1edf072354c9a425&from=shareddesktop_c…

Job Summary:

TheCustomer Service Coordinatorserves as the first point of contact for community members, visitors, and building tenants ofthe Heights location ofAllies in Aging, a nonprofit social-services organization dedicated to supporting seniors across Yellowstone County. This roleis responsible forensuring a welcoming environment, delivering excellent customer service, supporting administrative operations, and providing limited program oversight for select client services.

Essential Duties and Responsibilities:

Customer & Public Interaction

• Serve as theinitialpoint of contact for all visitors, seniors, and families, providing a warm, professional, and welcoming presence.

• Answer multi-line phones promptly, directing calls toappropriate staffand responding to general inquiries withaccurateprogram information.

• Provide assistance toseniors, caregivers, and community partners with professionalism, empathy, and discretion.

Facility & Office Operations

• Perform daily opening and closing functions for the building, ensuring the facility is secure, safe, and ready for operations.

• Coordinate incoming and outgoing mail, including sorting, logging/scanning, and distribution to staff and tenants.

• Maintain organized reception and lobby areas that reflect a clean, welcoming environment.

• Support general office tasks such as ordering supplies, preparing documents, and coordinating with vendors.

• Oversee first-line communication with building tenants and vendors, addressing facility needs, coordinating service requests, and ensuring smooth day-to-day building operations.

Program Support

• Complete bank statement reconciliation for the Prevention of Elder Abuse (PEA) Program, ensuring financial accuracy and compliance with internal controls.

• Monitor and provide oversight for the unfacilitated clients of the PEA Program, ensuring follow-up, documentation, and communication with program staff.

• Maintain confidential client recordsin accordance withHIPAA and organizational policies and procedures.

• Support the Nutrition Program:

• Perform data entry tasks using designated data entry software systems

• Support the Heights Meal Site Coordinator with the Senior Lunch Program as needed.

• Welcome and support Meals on Wheels volunteers as their first point of contact, helping them feel connected, valued, and prepared to serve our community.

Administrative & Cross-Team Support

• Provide backup support for staff during absences or peak workload periods.

• Participate in staff meetings, trainings, and events to support teamwork and organizational culture.

Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Minimum Qualifications (Experience/Education):

• High School Diploma or equivalentrequired

• Relevant office or customer service experience preferred

• Excellent communication and interpersonal skills

• Strong working knowledge of Microsoft Office Suiteand data entry software

• Interest in and desire to work with theseniors and vulnerable populations

• Ability to work with coworkers,clientsand other contacts in a professional and positive manner

• Must pass background check

Working Conditions:

• Must be able to remain in a stationary position for prolonged periods of time

• Primarily office-based with moderate noiselevel

• Ability tooperatea computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Requires the ability to communicate information and ideas in a way others can understand.

• Must be able to exchangeaccurateinformation in person and over the phone.

• Occasional physical activityincludinglifting upto 50 lbs. and brief periods of standing, walking, or stooping.

The employerretainsthe right to change or assign other duties to this job description.

The employee must be able to perform the essential functions of this position satisfactorily. Ifrequested, reasonableaccommodationswill be provided to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Allies in Agingisan equal opportunity employer. We are committed to creatinganinclusive environment for all employees.