<h3>Job Description</h3>
Job Description
The Customer Service Supervisor oversees a small team of customer service representatives, ensuring high-quality service and efficient resolution of customer inquiries. This role involves coaching team members, monitoring performance, and supporting daily operations to enhance customer satisfaction.

Responsibilities
<ul>
<li>Supervise and support a small team of 1-5 customer service representatives</li>
<li>Monitor team performance and provide coaching to improve customer service skills</li>
<li>Handle escalated customer issues and ensure timely resolution</li>
<li>Maintain service quality standards and customer satisfaction metrics</li>
<li>Coordinate scheduling and workflow to meet team targets</li>
</ul>

Preferred Qualifications
<ul>
<li>5+ years in customer service supervision</li>
<li>High School Diploma or equivalent</li>
</ul>