Billing Specialist / Insurance Services Specialist

Job Description

Job DescriptionSalary: $18.50/hour

About Us
At Around The Block Health Care, were not your average clinic. We provide primary care, addiction medicine, psychiatry, ketamine therapy, and counseling in a warm, inclusive, and supportive environment. Our mission is simple: give patients the dignified care they deserve while making sure our team feels valued, respected, and encouraged to grow.

The Role

Were looking for a detail-oriented, compassionate Insurance Services Specialist to support our growing clinic and help ensure patients can access care without unnecessary barriers. In this role, youll be the go-to person for insurance verification, benefits education, and coordination with our billing and clinical teams. Youll work closely with patients, providers, and our biller to make sure insurance information is accurate, coverage is clearly explained, and issues are resolved efficiently.

If you enjoy problem-solving, staying organized, and supporting patients through sometimes-confusing insurance processes, youll fit right in at Around The Block Health Care.

What Youll Do

• Verify patient insurance benefits and eligibility prior to appointments
• Assist patients in understanding coverage, copays, deductibles, and authorization requirements
• Maintain accurate, up-to-date insurance information in the EHR
• Coordinate with insurance companies and our billing team to resolve coverage or billing issues
• Support claims follow-up and assist with denied or outstanding claims
• Help obtain prior authorizations and referrals when needed
• Answer phone calls, emails, and text messages in a timely and professional manner
• Route messages, faxes, and insurance-related documents to appropriate team members
• Collaborate with front desk and clinical staff to ensure a smooth patient experience
• Provide administrative support as needed
  

What Were Looking For

• At least 1 year of experience with insurance verification, benefits coordination, or medical billing
• Familiarity with major insurance providers and medical billing terminology
• Strong communication, organization, and problem-solving skills
• High attention to detail and ability to manage multiple tasks in a fast-paced environment
• Comfort working independently while supporting a collaborative team
• Practice Fusion and Tebra experience preferred (training provided for the right candidate)
• Professional, compassionate, and patient-centered approach
  

Schedule

Tuesday Saturday, 8:00 AM 5:00 PM with an hour lunch (12:00 PM - 1:00 PM)

Perks & Benefits

• Health, dental, and vision insurance
• Group supplemental insurance: hospital indemnity, accident expense, critical illness, and cancer coverage
• Group life insurance
• Lyric Virtual Health package (virtual primary & urgent care, mental health support, wellness services)
• Paid sick leave, vacation, and mental health days (for full-time team members)
• Paid holidays (for full-time team members)
• One-on-one mentorship and continuing education opportunities

Why Youll Love Working Here
Were a people-first workplace where inclusivity, support, and growth are integral to our culture, for our patients and each other. If youre looking for a team that values compassion, collaboration, and a good sense of humor, youll fit right in at Around The Block Health Care.